Claims Administrator 12 Months Contract

Job ID: 521979

Position Title: Claims Administrator 12 Months Contract - Concord, Ontario

Employment Type: Contract, Full-time

Location: Concord, Ontario (CA-ON)

Hiring Manager: Naureen Madhani

Recruiter: Chetan Gandhi

Compensation: $55,000.00 to $65,000.00 per year

CRH Canada is hiring a Claims Administrator 12 Months Contract - Concord, Ontario !

Why This Opportunity?

This position gives you the chance to grow your career while taking on work that matters. You'll have the opportunity to deepen your expertise, learn new skills, and contribute to initiatives that make a real impact on our business. It's a role where your experience is valued, your ideas are heard, and your development is supported. We want you to succeed and continue building your future here at CRH Canada.

The Claims Administrator is responsible for managing all aspects of Workplace Injury and disability claims across CRH Canada operations. This role ensures timely and accurate reporting, supports employees through health-related absences, recovery, and return-to-work processes, and maintains compliance with provincial legislation and internal policies. The ideal candidate is detail-oriented, empathetic, and thrives in a collaborative, fast-paced environment.

• Administer WSIB, CNESST, short-term, and long-term disability claims from initiation to resolution, ensuring timely submission and follow-up.
• Liaise with employees, supervisors, WSIB representatives, insurers, and healthcare providers to facilitate claim processing, recovery, and return-to-work.
• Maintain accurate and confidential documentation in accordance with CRH Canada standards, WSIB/CNESST requirements, and privacy legislation.
• Act as a key contact for WSIB and CNESST audits, appeals, and case reviews.
• Provide guidance and support to employees throughout their recovery, leave, and return-to-work journey.
• Collaborate with HR, Health & Safety, and operational teams to develop and implement modified work and accommodation programmes.
• Ensure compliance with WSIB legislation, Ontario disability legislation, Employment Standards Act (ESA), Human Rights Code, CRH Canada policies, and workplace safety regulations.
• Prepare and analyse reports on claim trends, costs, activity, and performance metrics to support decision-making and continuous improvement.
• Participate in joint health and safety committee and case management meetings, contributing to injury prevention and disability management strategies.
• Identify opportunities to streamline processes and enhance employee experience.

• Bilingual (English/French).
• Post-secondary education in Human Resources, Occupational Health, Health Sciences, or a related field.
• Certification in Disability Management, Occupational Health, or WSIB-related training.
• Experience in a unionised and/or industrial environment.
• 2-5 years of experience managing WSIB claims, disability claims administration, or similar workplace injury programmes.
• Strong knowledge of Ontario WSIB and disability legislation, return-to-work best practices, and workplace accommodation.
• Excellent communication, organisational, and problem-solving skills.
• Proficiency in Microsoft Office and claims management systems.
• Ability to handle sensitive information with discretion and professionalism.