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Cracker Barrel

Retail Shift Leader

State College, PA

Store Location

US-PA-State College


Responsible for Leading Shifts and providing additional, temporary support from experienced employees when units have a shortage of retail management staff. Responsible for coaching the retail team to execute all duties on the retail sales floor while remaining hands-on position to help facilitate shift operations and to continue their further career development.


• Physical

• Be able to perform all of the essential functions for the Retail Sales position skill area. Assume all duties of the Retail Sales position for periods of time on a daily basis.

• Be available to work scheduled shifts that meet Cracker Barrel business demands/volume including Saturdays and Sundays and holidays. Scheduled shifts depend on business demands and Manager discretion.

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• Move merchandise in and around shop stockroom, maximum of 50 pounds. Lift a maximum of 25 pounds (Example: filled candy jar) overhead for stocking stock room and retail sale floor on a daily basis.

• Perform janitorial task including dust, clean, sweep, and straighten retail store stock.

• Stand and move about the retail store sales floor and stock areas for long periods of time.

• Check and clean restrooms and ensure cleanliness standards of Cracker Barrel using assorted cleaning chemicals, compounds and products.

• Be aware of and acknowledge each Guest in the retail store. Be familiar with the local community and provide Guests with directional assistance.

• Must be able to price and stock items and use pricing equipment

• Adaptability/Flexibility

• Enter the Cracker Barrel environment willing to commit to Company philosophies and be flexible, adapting appropriately to changes as they occur.

• Distinguish priorities and modify those priorities on short notice if circumstances warrant, and appropriately adjust plans and activities to changes in circumstance.

• Accept feedback in a positive manner and use it constructively. Modify one's own actions to effectively deal with differing personalities without compromising one's own integrity.

• Work at a pace consistent with the business volume and demands that dramatically change and fluctuate during the days, weeks, and seasons.

• Awareness/Perception

• Analyze and interpret data. Identify the critical elements, see relationships, and apply the proper solutions.

• Strive to maximize and appropriately utilize all resources available.

• Have working knowledge of math, numbers, money counting and making correct change.

• Memorize, record, and comprehend menu items and abbreviations. Read and understand a Guest Check.

• Communication Skills

• Transmit verbal and written information and ideas in a timely manner clearly understandable to the receiver, adapting amount, style, and content to the needs of the receiver.

• Listen when others speak and ascertain their messages through verbal and non-verbal communication and respond in an appropriate manner

• Maintain an open line of communication with employees and store management.

• Must be able to answer the telephone in a pleasant manner.

• Must have a working knowledge of current inventory and products and effectively communicate that knowledge to our Guests.

• Recognize, greet and initiate conversation with each Guest.

• Leadership

• Convey and be able to explain Company objectives and goals and the importance of the Cracker Barrel Mission Statement

• Possess good and effective decision-making skills with regard to issues. Consistently set a good example in work habits, disposition and attitude.

• Work independently with the appropriate amount of direction, guidance and supervision, take immediate action and be able to give rationale for action.

• Hygiene

• Maintain a neat appearance following Cracker Barrel's dress code including proper personal and dental hygiene.

• Shift Leaders are required to follow the same dress code expectations as an hourly employee but they do not wear an apron.


• High school diploma or GED

• College classes or degree in Business, Hospitality, or related field preferred, but not required.

• Must be a minimum PAR II Skill Trainer and or ETC

Client-provided location(s): State College, PA, USA
Job ID: Cracker_Barrel-40749
Employment Type: Other