Retail Shift Leader
Store Location
US-PA-State College
Overview
Responsible for Leading Shifts and providing additional, temporary support from experienced employees when units have a shortage of retail management staff. Responsible for coaching the retail team to execute all duties on the retail sales floor while remaining hands-on position to help facilitate shift operations and to continue their further career development.
Responsibilities
• Physical
• Be able to perform all of the essential functions for the Retail Sales position skill area. Assume all duties of the Retail Sales position for periods of time on a daily basis.
• Be available to work scheduled shifts that meet Cracker Barrel business demands/volume including Saturdays and Sundays and holidays. Scheduled shifts depend on business demands and Manager discretion.
• Move merchandise in and around shop stockroom, maximum of 50 pounds. Lift a maximum of 25 pounds (Example: filled candy jar) overhead for stocking stock room and retail sale floor on a daily basis.
• Perform janitorial task including dust, clean, sweep, and straighten retail store stock.
• Stand and move about the retail store sales floor and stock areas for long periods of time.
• Check and clean restrooms and ensure cleanliness standards of Cracker Barrel using assorted cleaning chemicals, compounds and products.
• Be aware of and acknowledge each Guest in the retail store. Be familiar with the local community and provide Guests with directional assistance.
• Must be able to price and stock items and use pricing equipment
• Adaptability/Flexibility
• Enter the Cracker Barrel environment willing to commit to Company philosophies and be flexible, adapting appropriately to changes as they occur.
• Distinguish priorities and modify those priorities on short notice if circumstances warrant, and appropriately adjust plans and activities to changes in circumstance.
• Accept feedback in a positive manner and use it constructively. Modify one's own actions to effectively deal with differing personalities without compromising one's own integrity.
• Work at a pace consistent with the business volume and demands that dramatically change and fluctuate during the days, weeks, and seasons.
• Awareness/Perception
• Analyze and interpret data. Identify the critical elements, see relationships, and apply the proper solutions.
• Strive to maximize and appropriately utilize all resources available.
• Have working knowledge of math, numbers, money counting and making correct change.
• Memorize, record, and comprehend menu items and abbreviations. Read and understand a Guest Check.
• Communication Skills
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• Transmit verbal and written information and ideas in a timely manner clearly understandable to the receiver, adapting amount, style, and content to the needs of the receiver.
• Listen when others speak and ascertain their messages through verbal and non-verbal communication and respond in an appropriate manner
• Maintain an open line of communication with employees and store management.
• Must be able to answer the telephone in a pleasant manner.
• Must have a working knowledge of current inventory and products and effectively communicate that knowledge to our Guests.
• Recognize, greet and initiate conversation with each Guest.
• Leadership
• Convey and be able to explain Company objectives and goals and the importance of the Cracker Barrel Mission Statement
• Possess good and effective decision-making skills with regard to issues. Consistently set a good example in work habits, disposition and attitude.
• Work independently with the appropriate amount of direction, guidance and supervision, take immediate action and be able to give rationale for action.
• Hygiene
• Maintain a neat appearance following Cracker Barrel's dress code including proper personal and dental hygiene.
• Shift Leaders are required to follow the same dress code expectations as an hourly employee but they do not wear an apron.
Qualifications
• High school diploma or GED
• College classes or degree in Business, Hospitality, or related field preferred, but not required.
• Must be a minimum PAR II Skill Trainer and or ETC
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion