Supplier Services Consultant - 10950

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Supplier Communications Coordinator at Coupa:

The Consultant, Supplier Services is responsible for coordinating and executing key Supplier Communication services for Coupa customers. The Consultant helps guide customers with developing an optimal communications strategy to support supplier adoption to their Coupa program. The Consultant also partners with the Coupa Pay team to execute a defined communication plan to promote payment adoption. The Consultant is responsible for coordinating all communication activities according to schedule as well as providing support, status updates, and reporting to internal and external stakeholders.

• Partner with Customers, Supplier Enablement Leads, and Coupa Pay Success Managers to support supplier communication needs as part of a customer's overall supplier adoption program.
• Present an overview of Supplier Communication Service capabilities to Customers and help create an effective strategy and timeline to address supplier communication needs.
• Execute a planned scope of communication services, working with internal teams to coordinate campaign activities and engaging with Customers and the Coupa Pay Success team to ensure all activities and reporting are executed according to the set timeline.
• Act as the primary point of contact for Coupa customers and the Coupa Pay Success Team to support Supplier Communication services.
• Regularly track status, dates, and action items related to the communication campaign, plus provide timely reporting of communication activities.
• Support internal and Customer teams during the supplier communication workstream to provide guidance, assistance, and communication materials leading to a successful completion of contracted communication services.

• Bachelor's degree
• 2+ years of customer-facing experience in Supplier Enablement and knowledge of the Procure-to-Pay process (invoicing, bank transfers, virtual cards) is highly desirable
• Proficient written and verbal communication skills that enable you to consult with customers and team members, demonstrate knowledge and experience, and effectively manage projects and timelines
• Experience with the following is a plus: Smartsheet, Excel, Iterable, Salesforce
• Strong organizational skills to work in a fast-paced environment, work independently, and manage multiple projects and timelines concurrently
• Knowledge of the Coupa Core Platform, especially Coupa Supplier Portal, is highly desirable