Sr. Solution Manager - 11346

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

• Lead professional services projects with some of the largest companies in the world, as the design face (Solution Manager) with the objective of providing continuity across the platform functions & the various solution architects
• Accountable for the overall design of customers implementations, advocating for industry & technology best practices
• Partner with the Coupa Engagement Manager project managers to bring design leadership and accountability in how we show up for customer success
• Foster and develop relationships with customers key stakeholders
• Drive the key decision making & materials to support project progress and artifacts
• Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
• Broaden and Deepen your Coupa, as well as source-to-pay, knowledge throughout the source-to-pay lifecycle to be a clear and concise communicator
• Collaborate with documentation and product management teams to share expertise in further developing content & product
• Engage customers in enlightened business need discussions versus feature/function basics.
• Follow & advocate the Coupa implementation methodology to ensure customers adhere to good practices
• Work in both individual and team environments, on and off customers site.

• Experience of managing a professional services team or consulting projects
• 7+ years' experience in a consultative project orientated work environment, either internally via or with a consulting firm
• Must be able to work in a fast paced and passionate environment
• Must have a strong team success mentality as well as customer success focus
• Strong experience in Coupa products and source-to-pay
• Experience with Project Management or understanding good project principles which support software implementations and customer transformations
• Strong skills in tackling challenging or complex problems within a business. The ability to simplify the problem, bring decision frameworks, and corral a team to recommending solutions
• Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
• Previous senior consulting experience with competing applications is a solid predictor of success e.g: Ariba, Ivalua, Jaggaer, GEP
• Strong written and verbal communication skills
• Experience configuring and delivering software demonstrations are required
• Experience in building a workshop plan which fits the scope at hand, developing materials, and facilitating workshops to achieve desired outcomes.