Sr Principal Engagement Manager - 11390

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

As a Sr. Principal Engagement Manager at Coupa, you will lead the end-to-end implementation of the Coupa platform for large and strategic customers across the Americas region. Operating as a senior individual contributor, you will be responsible for delivering successful customer outcomes while aligning solutions with business objectives and ensuring projects are executed with quality, predictability, and operational excellence.

• Own end-to-end delivery of complex customer engagements, ensuring projects are delivered withquality, on time, and within budget.
• Serve as the primary point of contact for customers and partners, building trusted relationships and managing executive stakeholder expectations.
• Lead implementations from mobilization through deployment and go-live, including governance,resource planning, and adherence to Coupa methodologies.
• Proactively manage risks, issues, and escalations, driving timely resolution and maintaining a clear path to successful delivery.
• Oversee project financial performance, including forecasting, contract compliance, KPI achievement, and overall engagement health.
• At times, act as senior engagement leader across a portfolio of strategic engagements, providing executive governance and ensuring delivery excellence
• Mentor and provide guidance to Engagement Managers, sharing best practices and supporting successful execution across multiple projects.
• Partner with customers and internal stakeholders on business transformation initiatives, helping organizations maximize the value of their investment in Coupa.

• 10+ years of experience in systems applications consulting, Professional Services, or enterprise software delivery environments, with at least 5 years in program or project leadership roles.
• Proven experience leading complex enterprise SaaS implementations and managing multiple concurrent engagements across large organizations.
• Strong executive presence with the ability to build trusted relationships and influence stakeholders at all levels, including C-suite executives.
• Experience providing strategic oversight, executive governance, and leadership support across a portfolio of projects, including managing escalations and driving successful outcomes.

• Led delivery of enterprise AI and Generative AI initiatives using Agile methodologies, from use-case definition through deployment and adoption.
• Managed cross-functional teams across product, engineering, data science, and business functions to deliver scalable AI solutions.
• Facilitated Agile ceremonies, sprint planning, backlog refinement, and release management to drive predictable delivery and continuous improvement.
• Directed program governance, risk management, stakeholder communications, and executive reporting across multiple AI and digital transformation engagements.

• AI Strategy & Roadmap Development, Generative AI, Machine Learning, Intelligent Automation, and AI Use Case Prioritization.
• Agile Program & Project Management, Scrum, Kanban, SAFe, Sprint Planning, Backlog Management, and Release Planning.
• Cross-Functional Team Leadership, Stakeholder Management, Executive Communication, Change Management, and Organizational Adoption.
• Portfolio Governance, Risk & Dependency Management, Resource Planning, Budget Management, Vendor Management, and KPI Tracking.

• Managed program governance, delivery risks, budgets, and executive
• Demonstrated ability to mentor and develop project leaders or Engagement Managers while fostering collaboration across cross-functional teams and implementation partners.
• Strong analytical, financial, and problem-solving skills, including experience with forecasting, KPI management, contract compliance, and engagement health.
• Experience with enterprise applications and digital transformation initiatives, including platforms such as SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, or other SaaS solutions; Business Spend Management experience is highly desirable.
• High levels of ownership, adaptability, and professionalism, with excellent communication skills and the ability to travel as required to support customers across the Americas region.