HR Operations Analyst

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of an HR Operations Analyst I at Coupa:

The HR Operations Analyst is a foundational member of the HR Operations team, focused on supporting the overall quality and integrity of HR data. This role is responsible for providing day-to-day administrative and transactional support, ensuring accurate data in our HR systems, and handling employee inquiries in a timely manner. The ideal candidate will be highly organized, detail-oriented, and eager to learn in a fast-paced environment where priorities can shift. This role is crucial for maintaining efficient HR service delivery and helping to streamline foundational processes.

• Maintain accurate employee data and perform regular updates to employee records from hire to retire.
• Support the new hire onboarding process, including following up with employee, completing employment verifications, and other administrative tasks.
• Respond to and resolve routine employee inquiries and requests in a timely manner, escalating complex issues as needed.
• Create and maintain personnel files, ensuring all documentation is filed correctly and kept confidential.
• Maybe required to generate basic HR reports as needed to support general HR queries.
• Assist with data audits to ensure accuracy and consistency across all HR systems.
• Collaborate with the HR team to help with various HR initiatives and projects.
• Utilize a case management tool to track and prioritize requests.
• Provide administrative support for various HR functions (for example but not limited to, benefits, compensation, talent acquisition)

• 1-2 years of experience in an HR, administrative, or similar role or completion of post-secondary schooling in this area.
• Experience with HRIS (Human Resources Information Systems) or other data management tools is a plus.
• A customer service mindset with excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• The ability to handle confidential information with discretion and professionalism.
• Proficiency in Microsoft Office Suite, including basic functions of Excel.
• Experience with Google Workspace is an asset.
• A proactive and resourceful approach to problem-solving.
• A desire to learn and grow in the field of HR Operations.