Director, Engagement Management

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Director, Engagement Management at Coupa:
As a Director, Engagement Manager (EME) at Coupa, you will lead a team of 6+ Engagement Managers responsible for delivering successful implementations of the Coupa platform. You will act as an executive sponsor on their projects, ensuring strategic alignment, participating in steering committees, and serving as the escalation point for critical delivery challenges.

Beyond project oversight, you will be accountable for the performance, development, and motivation of your team. You will drive operational excellence, ensure accurate forecasting, and help your team achieve realization targets while maintaining high levels of customer satisfaction and employee engagement.

What You'll Do:

• Executive Sponsorship & Strategic Oversight
• Represent Coupa as executive sponsor on customer engagements led by your team.
• Participate in steering committees and executive-level discussions to ensure strategic alignment and customer success.
• Act as the escalation point for delivery risks, resource challenges, and scope issues.
• Ensure consistent communication and alignment between customers, internal stakeholders, and delivery teams.
• Team Leadership & Development
• Lead, coach, and develop a team of Engagement Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Support onboarding and enablement of new team members, ensuring alignment with Coupa's delivery methodology and values.
• Promote knowledge sharing, standardization of best practices, and cross-team collaboration.
• Operational Excellence & Performance Management
• Own team-level forecasting and resource planning to ensure accurate capacity management and delivery readiness.
• Drive achievement of realization targets and utilization goals across your team.
• Monitor project health and delivery quality, proactively identifying risks and implementing mitigation strategies.
• Analyze team performance metrics and customer feedback to identify improvement opportunities.
• Collaborate with leadership to refine delivery processes, improve scalability, and contribute to strategic initiatives.
• Team Engagement & Motivation
• Foster a positive, inclusive, and high-performing team culture.
• Recognize and celebrate individual and team achievements.
• Encourage innovation, ownership, and continuous learning.
• Actively support employee engagement initiatives and promote a strong sense of purpose and connection to Coupa's mission.

• Proven experience in leading professional services teams, ideally within SaaS or enterprise software environments.
• Strong background in Procure-to-Pay (P2P), Accounts Payable, Expense Management, or related domains.
• Demonstrated success in executive-level customer engagement and strategic project oversight.
• Experience with Coupa or similar platforms (e.g., Ariba, Concur, NetSuite, SAP, Oracle, Workday).
• Strong forecasting, resource planning, and performance management capabilities.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Ability to travel up to 20% to support customer engagements and team development.