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Cornerstone OnDemand

Vice President, CLEG - United States

3 days ago• Flexible / Remote

About Cornerstone OnDemand

Cornerstone powers the future-ready workforce with adaptive HR, learning, and talent technology trusted by more than 7,000 enterprise customers worldwide. We help organizations develop, engage, and retain their people - while delivering measurable business impact.

We're transforming how enterprises experience value realization through CLEG - Customer Lifecycle Experience & Governance - a first-of-its-kind framework that guarantees ROI, renewal, and expansion through a governed, 3-year customer journey.

About the Role

We are seeking a Vice President, Customer Lifecycle Experience & Governance (CLEG) to lead one of Cornerstone's most strategic initiatives.This executive role owns the global CLEG program - a cross-functional transformation engine that unites Sales, Customer Success, Product, Partners, and Finance around measurable customer outcomes. The VP will drive both operational excellence and commercial impact - ensuring CLEG increases customer renewal rates, accelerates adoption, and fuels predictable ARR growth.This is a full-time, highly visible role with no direct reports but a broad dotted-line matrix of internal contributors and leaders supporting execution and governance. The ideal candidate combines deep SaaS lifecycle expertise with strong executive influence, program discipline, and a passion for measurable results.

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What You'll Do

Own the Program

  • Lead and continuously evolve Cornerstone's CLEG methodology, ensuring consistent delivery across every customer lifecycle phase - Land, Onboard, Implement, Run, Renew, and Expand.
  • Serve as the enterprise program owner, defining and enforcing the governance model that ensures customers achieve measurable ROI, innovation adoption, and predictable renewal outcomes.
  • Align all internal stakeholders and systems (Salesforce, Gainsight, Clari) around shared value and performance metrics.

    Drive Measurable Outcomes
  • Deliver against two critical MBOs:
  • Increase SaaS renewal rates by 5% YoY
  • Generate $7M in new Annual Recurring Revenue (ARR) through CLEG expansion and adoption
  • Build executive dashboards, business reviews, and ROI reporting to prove value realization at every stage.
  • Collaborate with Finance, CRO, and CSM leadership to connect CLEG performance directly to revenue metrics.

    Lead Governance & Execution
  • Chair the CLEG Governance Council, ensuring alignment across Sales, Product, Customer Success, Professional Services, and Partner teams.
  • Maintain cadence of SteerCos, QBRs, and innovation reviews to ensure accountability and visibility.
  • Partner with Product & Engineering to embed innovation adoption into governance milestones.

    Champion Customer Value
  • Embed CLEG into the pre-sales process as a differentiator that de-risks transformation for enterprise buyers.
  • Evangelize CLEG externally - representing Cornerstone at industry events, executive forums, and thought leadership platforms.
  • Partner with Marketing and Enablement teams to expand global awareness and adoption of CLEG.

    What You'll Bring
  • 15+ years of experience in enterprise SaaS program management, customer lifecycle, or transformation leadership.
  • Proven record of driving renewal and ARR growth through lifecycle or customer success initiatives.
  • Expertise in value realization, ROI measurement, and executive stakeholder engagement (CHRO, CFO, CIO, CRO).
  • Strong operational command of Salesforce, Gainsight, and Clari or similar governance tools.
  • Exceptional executive communication and influence skills; comfortable navigating complex, matrixed environments.
  • Strategic mindset balanced with a hands-on, results-driven execution style.

    Compensation & Benefits
  • Base Salary: $250,000 annually
  • Variable Compensation: Up to $250,000, tied to achievement of MBOs:
  • +5% increase in SaaS renewal rates
  • $7M in new ARR through CLEG expansion
  • Benefits: Comprehensive executive package including medical, dental, vision, 401(k), paid time off, and equity eligibility.

    Why Join Cornerstone

    At Cornerstone, we don't just sell software - we deliver measurable transformation.CLEG is redefining how enterprises experience partnership, governance, and ROI in SaaS.As VP of CLEG, you'll shape the next evolution of customer success - and directly impact how global enterprises achieve value, renewal, and growth.Join us to help customers realize what's possible when governance meets innovation.

    • Client-provided location(s): Flexible / Remote
    Job ID: CornerstoneOnDemand-req10710
    Employment Type: OTHER
    Posted: 2025-12-02T19:18:22

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Health Reimbursement Account
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • HSA
      • HSA With Employer Contribution
      • Pet Insurance
      • Mental Health Benefits

    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • Fertility Benefits
      • Family Support Resources
      • Adoption Leave

    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities

    • Office Life and Perks

      • Casual Dress
      • Snacks
      • Company Outings
      • On-Site Cafeteria
      • Holiday Events

    • Vacation and Time Off

      • Paid Vacation
      • Unlimited Paid Time Off
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
      • Summer Fridays

    • Financial and Retirement

      • 401(K) With Company Matching
      • Stock Purchase Program
      • Performance Bonus
      • Relocation Assistance
      • Financial Counseling
      • Profit Sharing

    • Professional Development

      • Tuition Reimbursement
      • Promote From Within
      • Work Visa Sponsorship
      • Leadership Training Program
      • Internship Program
      • Shadowing Opportunities
      • Access to Online Courses

    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Unconscious Bias Training
      • Diversity, Equity, and Inclusion Program