Technical Account Manager - Poland

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time

In this role you will...

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.