Technical Account Manager | Hyderabad | APJ & EMEA Shift
ABOUT CORNERSTONE
Cornerstonebelieves human potential grows exponentially when AI works in service ofpeople. Global Customer Support is where that promise is kept - one customer,one case, one conversation at a time.
In This Role You Will
Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching
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You Have Got What it Takes If you Have
4+ years enterprise technical support or TAM experience; executive-ready communication.
TAM certification track within 90 days incl. SysAdmin/configuration depth.
Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
Relationship craft: customers ask for you by name and mean it.
GATES: account iCSAT + renewaloutcomes • MBR discipline • health-review cadence • 90-day certification.
IN YOUR CORNER Connect Live • Advocate • Relentless • Earned Resolution - everycustomer leaves knowing Cornerstone Support is in their corner.
#LI-Onsite
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program