Senior Global Portal (Cornerstone Suite) Experience Analyst

SeniorGlobal Portal Experience Analyst (Cornerstone Suite Experience Required) |Pune, Mumbai, or Hyderabad

AtCornerstone, we are dedicated to enhancing the global experience of ourSolution Consultants (SCs) and helping our Sales organization by providing themwith robust baseline demo portals, seamless support for shared demo instances,and by managing projects that directly benefit our sales organization andmainly the Solution Consulting community. Our GPE Team plays a vital role inempowering our SCs and other teams that use demo portals and ensuring that theycan deliver top-notch presentations to our clients. We are looking for adynamic and motivated Analyst to join us in this exciting journey.

PositionOverview:

As aSenior Global Portal Experience Analyst, you will serve as a strategictechnical leader within the Global Presales Enablement (GPE) team, owning theevolution and excellence of Cornerstone's demo portal ecosystem. You willcombine deep technical expertise with a forward-thinking approach to AIadoption, driving meaningful improvements in how Solution Consultants and salesteams worldwide demonstrate the power of Cornerstone's platform.
Reportingto the GPE Manager, you will operate with a high degree of autonomy owningcomplex initiatives end-to-end, mentoring peers, influencing cross-functionalstrategy, and setting the standard for quality, innovation, and enablementexcellence across the organization

In This Role YouWill

Demo PortalDevelopment & Optimization:
Contribute to the strategic roadmap for Cornerstone's baseline demo portals, ensuring they continuously reflect the latest product capabilities, go-to-market priorities, and real-world sales scenarios.
Define and drive the long-term vision for portal architecture, content governance, and user experience moving beyond maintenance to proactive innovation.
Identify, evaluate, and implement emerging technologies (including AI-powered tools) to automate workflows, accelerate portal updates, and elevate SC productivity.
Serve as the internal subject matter expert on demo portal best practices, setting standards adopted across the GPE team.
TechnicalSupport & AI-enhanced Troubleshooting:
Provide expert-level escalation support for shared demo instances and Demo environments, resolving complex issues with speed and precision.
Lead the design and enforcement of efficient ticket management practices across ServiceNow or equivalent platforms.
Apply AI-assisted diagnostic techniques to accelerate root-cause analysis and reduce mean time to resolution.
Act as the technical escalation point for the broader GPE team, sharing knowledge and building team capability through structured guidance.
ProjectManagement & Process Improvement:
Lead high-impact, cross-functional projects that deliver measurable improvements to demo assets, SC workflows, and sales enablement outcomes.
Define project scope, align stakeholders, manage timelines, and drive delivery with a proactive, results-first mindset.
Translate complex business requirements into actionable technical solutions, prioritizing ruthlessly based on organizational impact.
Contribute to the GPE strategic planning process, influencing team roadmaps and resource allocation decisions.