Senior Finance Specialist - India
Job Title : Senior Finance Operation Analyst - Language Spanish and Portuguese.
Location : Pune, India
Company Overview :
Cornerstone OnDemand (CSOD) is at a critically important juncture in the company'slifecycle. CSOD is the world's largest and most successful stand-alone unified TalentManagement company and one of the world's largest SaaS companies. The company isentering a phase of achieving scale and global expansion through continued relentlessexecution.
The position will be part of Global Shared Services team (OTC Collections) in Pune.
Job Summary :
The Collector will oversee the daily operations of the collections department, ensureprompt and eƯicient debt recovery while keep prominent levels of customer satisfaction.This role involves managing a portfolio of Mexican customers.
Key Responsibilities :
o Ensure prompt collections of outstanding balances from customers according to Cornerstone credit & collections policy.
o Managing incoming calls, preferably around Credit & Collections. Negotiationwith customers and Internal partners, dealing with collections, disputemanagement, account reconciliations, charges/payments.
o Anticipate and communicate with customer services, sales representative,customer about disputed items, present and potential payment issues, credithold situation.
o Support and be backup for other collector's associates.
o Collaborate closely with the billing & Cash app team lead about all collection'sissues.
o Keep correct and up to date logs of individual customer information.
Qualifications :
o Education: B.com/ MBA in finance, or a related field.
o Experience: 5+ years of experience in similar roles; experience in O2C,collections in an Outsourcing/BPO Industry.
Skills :
o Languages: Fluent or native in Spanish and Portuguese.
o Strong understanding of collection processes and regulations.
o Interpersonal skills & strong problem-solving and decision-makingabilities.
o Strong knowledge of MS oƯice especially Excel, PowerPoint & Outlook.
o Advance English and good written and verbal communication skills tointeract upward and cross functionally are necessary.
o Must be comfortable working in a global company across multiple timezones specially willing to work in US & EMEA time zone.
o Knowledge Required: Understanding of customer accounts and generalbusiness workflows, as well as basic accounting knowledge.
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o ERP: Oracle, Salesforce would be beneficial. Highly involved user whomaximizes the potential of a software and with prominent level ofadvanced excel skills.
o Interpersonal skills: Capacity of fluent interpersonal communication andnegotiation both with external and internal customers. Sense of ownershipand responsibility.
#LI-OnSite
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program