Senior Business Consultant

The Senior Business Consultant isresponsible for delivering consulting/implementation services to customers anddefining, improving, and driving best practices across the practice. The SeniorBusiness Consultant will also work in Pre-Sales engagements, during thepresentation and/or scoping phases.

In This Role You Will

• Focus on business requirements gathering, functional solutions and testing.
• Conduct business requirement analysis and gap analysis.
• Develop and recommend solutions and strategies for functional solutions based on the analysis of customer business goals, objectives, needs, and existing business workflow.
• Uses industry expertise to spot gaps and pitfalls in business requirements/existing customer processes, and steers customers toward an optimal solution.
• Identify and recommend solutions to meet client business requirements. Guides customers through functional options thoroughly.
• Facilitate and lead the business process and configuration workshops.
• Work with the SumTotal Project Manager to define optimum project delivery strategy and plan.
• Provide functional and business leadership to the client as well as the cross-functional team.
• Testing and Validation of business requirements and functional solutions.
• Work with internal groups to define, deliver, and assist with post-implementation issues.
• Lead specific workstreams.
• Facilitate and lead the delivery of Administration Training.
• Provide consulting on the functionality of the SumTotal application and industry best practices.
• Internal-facing effort to ensure best practices (approximately 20% of the role).
• Function as a subject-matter expert in relevant areas.
• Oversee and guide Learning (and Talent, if required) implementation projects.
• Meet utilization requirements and other KPIs related to individual and practice performance.
• No direct reporting responsibilities.
• Up to 50% travel, will be required.

• 5-7 years of consulting experience in the HCM space, with more than 5 years of consulting experience in medium/large scale projects
• Communication
• Clear, understandable.
• Articulates complex topics well.
• Presents themselves professionally.
• Good writing skills.
• Problem Solving Skills
• Analyzes problems logically to identify root causes.
• Seeks input from a wide range of sources asks insightful questions.
• Presentation:
• Ability to command customer's confidence as an SME.
• Ability to drive the group to the best applicable solution by applying in-depth product & industry best practices.
• Ability to project confidence to help customers make the right decisions, utilizing the SumTotal and industry best practices.
• Ability to lead a group discussion.
• Ability to engage with prospective customers, during the scope discovery phase.
• Ability to drive the discussion towards controlling project scope and schedules.
• Team Collaboration
• Contribute to overall team success in delivery and pre-sales scenarios.
• Drive team to complete tasks on schedule and of high quality.
• Provide support and guidance to consultants and analysts.
• Customer Satisfaction
• Understand the fundamentals of customer satisfaction for the software business.
• Ability to establish trusting relationships with customers.
• Ability to continuously improve and receive positive feedback from customers and internal stakeholders.
  Initiative
• Ability to manage tasks with minimal supervision.
• Ability to lead and complete projects with complex customer requirements.
• Proactively spot and prevent project issues.
• Manage risks and issues resolution.
• Ability to lead projects with premier clients.
• Deep subject matter expertise in relevant practice areas (e.g., learning management, talent management, etc.)
• Strong interpersonal skills
• Strong customer-facing presentation and facilitation skills
• High level of organizational skills and ability to coordinate the work of others

• Degree with Business major andtechnical minor preferred.
• Extensive experience with enterpriseHCM software implementation.
• Proficiency with Microsoft Office,Kantata (Mavenlink)