Regional Director, Account Management

The Director, Account Management, is responsible for fostering the overall relationship between Cornerstone and our regional client base. Leading a team of account managers you will maintain a strong relationship with our clients, the Director ensures high levels of client satisfaction and leverages their deep understanding of our client's business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Director, Account Management will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer's Cornerstone solution that leads to renewals and continuing relations.

The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure the successful delivery of solutions and will be the key business contact for the client.

Key skills for this position include excellent discovery, sales, communication, and account management skills.

In this role, you will...

• Lead, coach, and develop a growing team of Cornerstone account managers.
• Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objectives
• Attain or exceed sales quota by identifying customers' business challenges and aligning Cornerstone products and services to create world-class solutions that deliver significant value
• Drive regional growth through strategic campaigns and collaboration
• Obsess about customer centricity and how we can strive to add value at every interaction
• Achieve company-leading retention rates for our regional clients.
• Manage and expand relationships "high and wide" in customer organisations to expand the relationship footprint
• Collaborate with other functions to ensure excellent delivery of service, quality deliverables, and the highest level of customer satisfaction possible
• Consideration for privacy and security obligations

• 5+ years of experience in an account management leadership capacity
• A drive to take all our customers to the next level.
• The ability to show us strong communication and relationship-building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
• An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
• Previous experience in developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
• Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendations for added solutions and services. A highly committed individual with a background in account management
• Strong, influential team player capable of building good relationships across all functions
• Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone's interests
• Flexibility, integrity and creative problem-solving skills
• English and other required languages per job opening(s). With the proven ability to effectively present and communicate confidently to all levels of an organization, including senior management levels
• Strong discovery skills
• The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
• Excellent follow-up skills with great attention to detail
• The ability to manage several priorities and work well under pressure
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
• Proven ability to align across Cornerstone's corporate functions
• Some travel will be required depending on the assigned book of accounts
• The ability to understand what the customer needs and find solutions that will help them and to drive long-term relationships with the customer and Cornerstone, is critical.

• An understanding of learning, performance, and talent solutions, and familiarity with the industry.