Manager, Customer Success

As the Manager of Customer Success for the Americas region, you will lead a dynamic team of Customer Success Managers (CSMs) dedicated to driving customer retention, renewal, and satisfaction. You'll empower your team to overcome challenges and maximize customer value through effective adoption of the Cornerstone Galaxy solution. Collaborating across teams, you'll be a key driver in ensuring our customers achieve their desired outcomes and continued success.

In this role you will...

• Lead, mentor, and grow a diverse team of CSMs through hiring, coaching, and professional development, unlocking their full potential.
• Guide CSMs in customer relationship management, product expertise, talent management best practices, and strategic business insight.
• Serve as the escalation point for complex customer issues where standard processes have been exhausted.
• Oversee the quality and consistency of Customer Success programs including adoption support, customer coaching, engagement initiatives and Customer Success Package offerings.
• Drive team performance and engagement by monitoring critical success metrics such as renewals, retention, and upsell opportunities.
• Lead and contribute to special projects, both within Customer Success and cross-functional teams.
• Adapt and take initiative by owning additional responsibilities as the business evolves.

You have what it takes if you have...

• 2+ years in Customer Success, Account Management, or a customer-facing role with proven team leadership.
• 10+ years of professional experience in talent management, consulting, or related fields demonstrating strong business acumen, agility, and technical aptitude.
• Bachelor's degree or equivalent experience in Human Resources, Organizational Development, Training & Development, or a related discipline.
• Exceptional attention to detail with the ability to juggle multiple projects and priorities effectively.
• Strong organizational and follow-through skills ensuring customer expectations and deadlines are consistently met.
• Excellent communication and analytical abilities.
• Willingness and ability to travel up to 15-30%.

Extra Dose of Awesome if you...

• MBA or advanced degree.
• Relevant certifications such as SPHR, SHRM-CP, SHRM-SCP, CCP, or CPLP.
• Experience with Salesforce, Gainsight and AI platforms.

Join us and be part of a team that's passionate about driving customer success and making a real impact!

Client-provided location(s): Gunnison, CO

Job ID: CornerstoneOnDemand-req11057

Employment Type: OTHER

Posted: 2026-03-21T19:53:48