IT Apprentice

The IT Service Desk Intern supports daily IT operations by assisting with technical support requests, device provisioning, account management, and documentation. This role provides hands-on experience in enterprise IT environments while developing foundational skills in troubleshooting, customer service, and IT service management processes.

Key Responsibilities

• Provide first-level technical support for hardware, software, and access-related issues
• Assist with onboarding and offboarding processes, including laptop provisioning and account setup
• Troubleshoot basic Windows and macOS issues
• Support password resets, MFA enrollment, and access requests
• Document incidents and requests in the IT service management system (e.g., ServiceNow)
• Assist with asset management, inventory tracking, and device imaging
• Contribute to knowledge base documentation and process improvement efforts
• Escalate complex issues to Tier 2 or senior engineers as appropriate

• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of Windows and macOS operating systems
• Familiarity with Microsoft 365, networking fundamentals, or ticketing systems is a plus
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn in a fast-paced, team-oriented environment

• Hands-on experience in enterprise IT operations
• Exposure to identity management, endpoint management, and service management processes
• Mentorship from experienced IT professionals
• Real-world troubleshooting and customer interaction experience