Enterprise Account Director

We are seeking a highly skilled and dynamic Enterprise Account Director to lead and grow one of our flagship UK accounts. This role calls for a rare blend of strategic thinking, commercial acumen, and customer-centric leadership.

You will excel across multiple disciplines, including enterprise sales, solution consulting, program and project management, customer success, and long-term account strategy. Your mission: drive exceptional client outcomes, strengthen executive partnerships, and unlock new business opportunities within a key strategic account.

Working closely with cross-functional teams across Cornerstone, you will ensure our customer receives world-class support, delivery excellence, and measurable success.

In this role you will...

• Own and grow a major strategic account, serving as the primary senior relationship lead.
• Develop and execute a comprehensive account strategy aligned with client objectives and Cornerstone's business goals.
• Achieve or exceed revenue targets by identifying customer challenges and aligning Cornerstone solutions to deliver measurable business value.
• Expand relationships at all levels ("high and wide") to deepen engagement and broaden the account footprint.
• Act as the escalation and resolution point, ensuring customer satisfaction and strengthening trust.
• Collaborate cross-functionally to deliver seamless service, exceptional implementation quality, and consistent customer success.
• Monitor and influence customer satisfaction, proactively identifying risks and opportunities.
• Represent Cornerstone as a trusted advisor, offering industry insights and thought leadership in Talent & Learning technology.

You have what it takes if you have...

• 7+ years' experience in enterprise sales, account management, or strategic client leadership-ideally within the software or SaaS industry.
• A proven track record in solution selling, consulting, or managing complex programs and stakeholder groups.
• Strong business process knowledge, technical aptitude, and the ability to quickly master our Talent & Learning Management solutions.
• Exceptional communication, negotiation, and relationship-building skills with senior-level stakeholders.
• A proactive, positive, and professional approach to customer engagement.
• Ability to work autonomously in a remote environment while effectively partnering with internal teams.
• Bachelor's degree in Business, Management, or Marketing (preferred but not required).
• Commitment to diversity, inclusion, privacy, and security best practices.
• Willingness to travel, as required.

Why This Role Matters

In this pivotal role, you will directly influence revenue growth, long-term partnership strength, and customer success outcomes for one of our most important clients. High performance in this position unlocks opportunities for career advancement, travel, and significant financial rewards.

We don't just recruit exceptional people, we are deeply committed to helping them grow, thrive, and stay with us for the long term.

Client-provided location(s): Larkhall, United Kingdom

Job ID: CornerstoneOnDemand-req10902

Employment Type: OTHER

Posted: 2026-02-13T19:22:06