Effectiveness Consultant

The Effectiveness Consultant is responsible for implementing and delivering impactful learning solutions that enhance performance across sales and customer-facing teams. This role combines project coordination with learning delivery expertise to create engaging and measurable learning experiences that drive business results. The success of this role will be measured by program implementation quality, participant engagement, skills application, and contribution to performance metrics.

In this role you will...

• Learning Delivery: Facilitate dynamic virtual and in-person training sessions that build essential sales and customer success competencies, adapting delivery approaches to meet diverse audience needs and experience levels
• Skills Application: Guide participants in applying new skills through structured practice opportunities, reinforcement activities, and supportive feedback that bridges learning to on-the-job performance
• Needs Identification: Collaborate with business partners to identify performance gaps and learning needs, contributing insights to the development of targeted effectiveness solutions
• Program Coordination: Coordinate the facilitation of learning initiatives, working closely with program owners and cross-functional teams to ensure seamless execution and timely completion
• Feedback Collection: Gather and synthesize participant feedback, learning metrics, and engagement data to inform program improvements and effectiveness enhancements
• Content Refinement: Support the adaptation and optimization of learning content based on participant feedback and emerging business needs, ensuring materials remain relevant and impactful
• Stakeholder Communication: Maintain clear communication with key stakeholders on program progress, participant engagement, and implementation milestones

• L&D Experience: 3+ years of experience in learning delivery, sales enablement, or related fields with demonstrated success in facilitating effective learning experiences
• Business Acumen: Understanding of sales processes and customer success principles with the ability to connect learning objectives to business outcomes
• Facilitation Skills: Proven ability to deliver engaging training sessions that promote active participation and knowledge application
• Project Coordination: Demonstrated experience coordinating learning initiatives with attention to detail and commitment to quality execution
• Collaborative Approach: Strong teamwork capabilities with the ability to work effectively with program owners, subject matter experts, and business partners
• Communication Excellence: Clear and effective communication skills with the ability to articulate concepts and provide constructive feedback to diverse audiences
• Learning Technology: Proficiency with learning management systems, virtual training platforms, and digital collaboration tools
• Results Orientation: Focus on measuring and demonstrating the impact of learning initiatives on performance metrics and business outcomes

• Experience as a Sales representative