Spanish Help Line Specialist
2 weeks ago• Kalamazoo, MI
Spanish Help Line Specialist
Consumers Credit Union is looking to hire a passionate Spanish Help Like Specialist to join our team. In this role, you will assist Spanish-speaking members with their financial questions and concerns and deliver superior member service.
What you will be doing:
- Maintain a positive and professional attitude while serving members and working with co-workers.
- Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service.
- Actively listen and ask questions to determine member needs through written and verbal communication.
- Serve as the main representative, taking calls, responding to chatbot, and calling members who left a voicemail.
- Be proactive in accepting additional responsibilities and have broadened knowledge of various aspects of the credit union.
- Educate members on products and services through written and verbal communication.
- Recognize and act upon cross sell opportunities.
- Provide Self-Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
- Demonstrate advanced knowledge and navigate between various programs.
- Able to answer member emails with professional and accurate written communication.
- Assist in any area as directed by your supervisor or management.
What you will bring to the table:
- High school graduate or equivalent.
- Meet all skills and qualifications of a MSCR I or related experience.
- Minimum 6 months experience as MSCR I or related experience.
- Professional appearance; builds rapports with members; enjoys working with people.
- Excellent written and verbal communication skills.
- Knowledge of current technology. Able to easily navigate multiple software environments.
- Knowledge of Specialty Accounts
- Understanding of credit union history, philosophy, culture, values, and vision.
- Understanding of credit union rules and regulations.
- Understanding of Consumers operating policies and procedures.
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What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
Client-provided location(s): Kalamazoo, MI
Job ID: o48izfwN
Employment Type: OTHER
Posted: 2026-01-13T23:31:59
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion