Loan Servicing Account Analyst
3 weeks ago• Kalamazoo, MI
Loan Servicing Account Analyst
Consumers Credit Union is looking for a passionate Loan Servicing Account Analyst to join our team. As a Loan Servicing Account Analyst, you will manage the credit union’s growing secondary market portfolio in accordance with investor, guarantor, regulatory and internal standards.
What you’ll be doing:
- Responsible for managing all areas of investor relations (secondary market and private investors i.e. participations) relating to the portfolio including but not limited to:
- Custodial Reconciliations
- Loan Level Reporting
- Investor Servicing and Reporting Compliance
- Responsible for advising management of necessary changes to policy, procedure or system administration to ensure the proper servicing of loans per Investor and PMI guidelines.
- Assist collections department with investor requirements and claim filing.
- Work unapplied funds processing.
- Responsible for accuracy of credit bureau reporting.
- Respond to credit bureau validation and error disputes.
- Work quality control and exception reports.
- Manage relationships with investors and respond promptly to all inquiries
- Monitor interest accrual and rate changes.
- Demonstrate knowledge of all Credit Union products and services
- Provide superior member service
- Assist in any area as directed by the manager
What you’ll need:
- Bachelor’s Degree preferred or loan servicing, accounting or equivalent experience required.
- Excellent communication and analytical skills required.
- Microsoft Excel knowledge is required
- Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.
- Strong ability to interact and work on teams with employees at all levels and within all credit union departments.
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.
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We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
Client-provided location(s): Kalamazoo, MI
Job ID: olEYzfwg
Employment Type: OTHER
Posted: 2026-04-13T23:36:02
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion