User Education Specialist

JOB DESCRIPTION

Location: London, UK (Hybrid)

In this position, you'll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

We give you a world of potential

We have a rewarding opportunity for an experienced Learning Specialist or Instructional Designer to join our client education team within Computershare's Entity Solutions business (CES). CES is a fast-growing division that's shaping the future of corporate governance and entity management through our smart, transformative services and solutions. As part of our highly collaborative team, you'll play a key role in designing and facilitating innovative, user-centric learning experiences that empower our clients to navigate our CES applications and achieve their goals.

A role you will love

Reporting to the team lead, you'll collaborate with a forward-thinking team to create learning solutions that deliver real impact. With our focus on innovation, we strive to elevate our clients' experience at every step of their learning journey with us. If you have a talent for transforming complex software processes into clear, engaging, and results-oriented learning, you'll enjoy this opportunity.

Some of your key responsibilities will include:

• Design, develop and maintain learning solutions for our CES applications, including eLearning modules, software simulations, how-to videos (screencasts), user guides, instructor-led training and certification exams.
• Facilitate virtual training sessions for our CES clients using Microsoft Teams, incorporating best practices in adult learning and learner engagement.
• Develop performance-focused and engaging eLearning with Articulate Rise and Storyline including software simulations and assessments.
• Develop high-quality, easy-to-follow video screencasts using Camtasia or Articulate.
• Apply user experience (UX) and graphic design best practices to design solutions with intuitive navigation, engaging interfaces and appealing graphics.
• Continuously evaluate and improve learning experiences based on user feedback, data insights and performance metrics.
• Collaborate effectively with your global team on a weekly basis to ensure consistency, share best practices, and support continuous improvement of learning programs.
• Partner with cross-functional stakeholders to identify learning gaps, define objectives, and ensure learning solutions meet both user needs and business goals.

What will you bring to the role?

• University degree; several years of relevant experience; or an equivalent combination of education and experience.
• Several years of experience designing, developing and delivering learning solutions as a Learning Specialist, Instructional Designer, Learning Experience Designer or similar role.
• Experience facilitating engaging virtual training sessions using Microsoft Teams, WebEx or similar applications.
• Experience developing eLearning with Articulate Rise and Storyline. Ability to produce assessments, software simulations, and complex interactions.
• Experience developing software screencast videos with Camtasia or similar applications.
• Experience transforming complex processes into easy-to-follow how-to content.
• Experience using SnagIt or similar software to produce screenshots.
• Strong client-facing communication skills, with the ability to understand needs, clarify expectations, and deliver a positive, client-centered experience.
• Excellent productivity and project management skills.

Portfolio required! Please provide a link to examples of your work. Preference will be given to portfolios that include software how-to guides and/or videos.

This position will require up to 10% travel, including international travel to the U.S, based on business need.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards, and team get togethers, to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): London, United Kingdom

Job ID: Computershare-11229

Employment Type: FULL_TIME

Posted: 2026-04-01T18:45:26