Team Lead - OMT Onboarding

JOB DESCRIPTION

Location: Hyderabad, India (Hybrid)

This is a hybrid position based in Hyderabad, India. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

Note: Shift timings will be 6:00pm to 3:00am (IST).

We give you a world of potential.

Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Team Lead position in Corporate Trust Services Operations will focus on developing and maintaining strong customer relationships for BSA/AML/KYC outreach and Due Diligence Review for all Corporate Trust accounts. Ensures the accurate establishment, administration and operation of the accounts.

The Team Lead is responsible for the day-to-day delivery of high-quality service that meets service level expectations. The team lead works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as: administering daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees..

• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.
• Implement AML/KYC screening/EDD/CDD/Compliance on customer accounts/client on boarding accounts through internal database to mitigate various risks like terrorist financing, money laundering and corruption.
• Perform Customer Screening, which is part of KYC (Know Your Customer).
• Analysis of Company/ Client profile and screening the customer under Negative Screening [RDC].
• Work on Various Screening tools such as Bridger, Accurint and Lexis NexisRDC to determine any risk associated with the clients and connected parties.
• Perform CDD&EDD according to the risk-based approach of the organization.
• Monitor/analyze the alerts and investigating potential suspicious transactions.
• Escalate negative news/adverse media and PEP/SIP (true matches) to compliance for approval of negative news disposition and assisting KYC department with other KYC remediation projects to enhance the KYC framework.
• Conduct KYC on high-net-worth individuals and corporate entities before acceptance as a client through KBA -Knowledge-Based Authentications, EID, and V Screening - Adverse Media Search and PEP assessments using World-Check, Clear and RDC.
• Interpret and apply anti-money laundering regulations to identify and recommend compliance changes as appropriate. Collect and examine financial statements and documents to assist in identifying unusual transaction patterns.
• Liaise with Business Lines (BL) and Relationship Managers (RM) for missing KYC requirements and collect other mandatory information as prescribed Local regulations and guidelines.
• Perform Screening and review due diligence of clients and performing Know your customer and EDD for periodic review project to minimize reputation, regulatory or money laundering risk.
• Remediating customer's Know Your Customer (KYC) record in accordance with client's customer identification program (CIP) and customer due diligence (CDD) standards.

• Any Bachelor's Degree with 8 to 10 years of relevant experience in Anti Money Laundering, Bank Secrecy Act and Know Your Customer concepts.
• 2+ years of experience in team handling
• Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions. Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong analytical skills with high attention to detail and accuracy. excellent verbal, written, and interpersonal communication skills. Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision making skills. Ability to instruct others.
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
• Anti Money Laundering, Bank Secrecy Act and Know Your Customer concepts. CAMS certified desired, but not required.
• Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability
• Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
• The role will require good communication skills in English to be able to provide clear verbal and written communications to staff, peers, senior leadership, and onshore partners. Topics of engagement will range from basic to moderate complexity.
• The role requires attention to detail in the work assigned by the team lead. The role holder is expected to respond to and resolve simple to moderately complex problems by identifying and selecting solutions based on acquired domain experience and guided by clear policy and procedure.
• Flexible towards shift requirement, learning and implementing best practices in completing assigned task.