Site Support Senior Technician

JOB DESCRIPTION

Location: Melbourne - Yarra Falls.

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We have an incredible opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business.

We've listed below, other reasons why Computershare is a great company to work for.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing
• You will be working within a supportive department, where the teams are focused on being the best
• We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity

• Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
• Provide wide-range technical support and solve problems to make technology straightforward for clients
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
• Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
• Support and guide the Global Tech Support Team to help members grow and develop their skills
• Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies
• Provide physical support on site carrying ensuring excellent workspace environments
• Availability to travel to other sites locations will be required

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs
• Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation
• Excellent communication skills and stakeholder management up to c-level executives