Site Support Senior Technician

JOB DESCRIPTION

Location: Minneapolis, MN

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We have an exciting opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business.

Here are a few other reasons why this is a fantastic opportunity:

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to continue learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• We're a global organisation meaning you'll be exposed to the wider business with opportunities to work in a global capacity.

A role you will love

As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

Other key responsibilities include:

• Acting as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
• Providing wide-range technical support and solve problems to make technology straightforward for clients.
• Maintaining clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
• Training and mentoring other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
• Supporting and guiding the Global Tech Support Team to help members grow and develop their skills.
• Leading by example, championing best practice throughout the team and others, and stay up to date with new technologies.
• Providing physical support on site carrying ensuring excellent workspace environments.

What will you bring to the role

We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will feel comfortable communicating with stakeholders at all levels, challenging professionally where appropriate.

You'll also bring:

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
• Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights.
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation.
• Excellent communication skills and stakeholder management up to c-level executives
• Availability to travel to other sites as required.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $70,000 - $99,000 USD.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): Minneapolis, MN, Louisville, KY, Saint Paul, MN

Job ID: Computershare-9744

Employment Type: FULL_TIME

Posted: 2026-02-12T18:42:03