Shareholder Services Representative - Front Desk
JOB DESCRIPTION
Shareholder Services Representative - Front Desk
Location: Vancouver (In Office)
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
You'll be joining our Account Recordkeeping Operations team - the Computershare division responsible for delivering high-quality administrative processing, document management, and support services for our business lines. As part of an inclusive, collaborative, and down-to-earth culture we call Being Purple, you'll experience a workplace that values authenticity, teamwork, and continuous improvement.
As a Counter Administrator, you will be the first point of contact for shareholders, brokers, and visitors arriving at our Vancouver office. Your ability to provide a warm welcome, clear information, and exceptional service contributes directly to the customer experience and represents Computershare's commitment to doing the right thing.
If you thrive in a people-facing role where every interaction matters, and you enjoy working in a team that supports your growth, wellbeing, and development, this could be the perfect opportunity for you.
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A role you will love
As a Counter Administrator, you'll support a wide range of shareholder and broker inquiries at our service counter. You'll communicate helpful, clear, and concise information to internal and external clients in a friendly and professional manner while maintaining strict confidentiality.
You will screen incoming submissions to ensure they meet all accuracy and completeness requirements, including legal and supporting documentation (e.g., transfers, estates, corporate actions, dividend reinvestment and more). You'll help resolve any submission deficiencies by guiding customers through the correct process and ensuring documents reach the appropriate internal teams for processing or scanning.
In this role, you will:
- Welcome and support clients at our service counter, offering knowledgeable guidance and a professional experience.
- Review and validate incoming submissions according to processing guidelines.
- Communicate deficiencies and provide clear next steps to clients and presenters.
- Ensure documentation is transferred to the correct internal teams in a timely manner.
- Organize and prioritize daily workload to maintain service standards.
- Cross-train across various operational processes and maintain up-to-date knowledge of changes in policies and procedures.
- Contribute to high-quality client outcomes by ensuring accuracy, timeliness, and adherence to service levels.
- Every interaction you have will directly impact the customer experience - and the quality of work you support contributes to the success of the wider operational teams.
What will you bring to the role
We're looking for someone who enjoys helping people, communicates clearly, and takes pride in delivering excellent service.
Essential skills and experience:
- Strong communication skills - able to provide clear, friendly, and professional verbal and written support.
- Strong attention to detail, with the ability to assess documentation for accuracy and completeness.
- Ability to organize and prioritise work in a busy, front-line environment.
- A team player who can also work independently to meet deadlines and service expectations.
- Comfortable using Microsoft Office tools, particularly Word, Excel and SharePoint.
Preferred skills and experience:
- 2-3 years of customer service experience.
- 1 year of experience in financial or securities services.
- Knowledge of the Canadian securities industry or stock transfer is an asset.
- Completion of the Canadian Securities Course and/or Trust Institute course (optional but beneficial).
Education:
- Post-secondary education required.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $48k - $52k.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion