Senior Operations Administrator

JOB DESCRIPTION

Senior Operations Administrator

St Helier, Jersey - On site

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We offer you a world of potential

Are you ready to deliver a premier, bespoke Trustee administration service for high-profile plans? We are seeking a meticulous and dedicated professional to manage the administration for Trusts and Companies involving key executives in employee benefit trusts. In this role, your commitment to a 'right first time' approach will be paramount, ensuring all services are delivered with exceptional accuracy and within agreed turnaround times, unlocking a world of potential for both our clients and your career.

A role you will love

This is an opportunity to take ownership of your work, ensuring exceptional service quality and high productivity in all your Trust administration tasks. You'll go beyond simply processing paperwork, using your knowledge of offshore structures to provide insightful and informed support to our key clients. Your expertise will be vital in ensuring that records are accurate and up-to-date, actively contributing to process efficiency and minimising risk for the firm.

We are looking for a confident, positive, and enthusiastic individual who thrives when working with both clients and colleagues, demonstrating the ability to maintain a high quality of work, even when working under pressure. Key Responsibilities include:

• Achieve personal goals for productivity and service quality across all Trust administration activities.
• Apply your understanding of the client's offshore structure to day-to-day administration tasks.
• Actively identify process efficiencies and maintain precise records to minimise risk.
• Respond promptly and professionally to all written and telephone queries from clients and colleagues.
• Ensure accurate and timely personal time recording.
• Adhere to and exceed agreed client service levels wherever possible.
• Undertake ad hoc duties and projects as requested by the Team Manager.

• Demonstrate strong written and oral communication skills.
• Be highly organised with proven ability to prioritise and manage multiple tasks effectively.
• Exhibit exceptional attention to detail and accuracy in all work.
• Possess sound computer skills and the ability to adapt to new technologies.
• Proven capacity to work to deadlines and perform effectively under pressure.
• Hold a minimum of Grade C (or equivalent) at GCSEs in Maths and English, and/or Grade C (or equivalent) at A-Level.
• A commitment to commence studying towards a relevant professional qualification (JFSC Table 5 or above).