Senior Consultant

JOB DESCRIPTION

Location: Bolingbrook, IL or Toronto, Canada (Hybrid)

In this position, you'll be based in the Bolingbrook IL or Toronto Canada office for a minimum of three days a week, with the flexibility to work from home for some of your working week. In Toronto, the standard work week is 37.5 hours, typically Monday to Friday between 8:30 am to 5:00 pm. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Quality, Risk, Compliance and Knowledge Senior Consultant.

Computershare's Communication Services (CCS) provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite. We help keep our internal and external verticals at the forefront of cutting edge digital and print communication practices.

• Manage day to day Enterprise Risk and Compliance obligations in accordance with the global framework, policies and process.
• Lead risk reviews and assessments (Risk Register, Risk Appetite, pRCSAs, FRCSA, Business Continuity). Consult on potential operational risks, applying risk management skills and analysis tools.
• Lead business continuity activities (BIA, risk assessment, plan, procedures....), coordinate testing, preparation of all internal and external required reporting and all continuous improvement of CCS ability to function seamlessly in a BC/DR situation, in line with corporate and global standards, policy and procedure.
• Support departments with findings and remediation plans. Ensure departments fulfill expectations and deliverables under the compliance management program.
• Manage any regulatory requirements and compliance reporting (Privacy, attestations...) as required by the Business Unit Risk and Compliance Officer

• Foster relationships with peers, employees and managers to be able to coach and promote a quality and risk culture using effective change management strategies, training, and consultation.
• Collaborate with the departments to assess and remediate systemic process gaps and reduce risk and increase efficiency.
• Facilitate cross functional process reviews and mapping to drive process improvement and efficiencies.
• Streamline process and procedures regionally and globally to the extent possible

• Coordinate with internal and external stakeholders to effectively manage customer assurance, third party audits, and relevant aspects of contracting.
• Play a supporting role to Sales and Client Services, coordinating compliance responses and creating QRCK related collateral to support service delivery.

• Lead and implement a regional knowledge management program, induction and CCS specific programs, that enable the continual improvement of all staff in skills and understanding relevant to their career path.

• Minimum of 3 years of experience in operational risk management (i.e. Process risk control assessments, trend analysis, data and process mapping, internal process audits, etc.).
• Experience working in a progressive ISO 9001:2015program environment.
• Mid-level knowledge and experience in Canadian and US Data Protection/Privacy regulations.
• Good understanding of SOC 2 and information security industry standards.
• Change management experience and the ability to implement change to deliver required organizational and industry standards.
• Experience in developing, implementing and maintaining Business Continuity Programs.
• Strong Presentation skills: ability to create and deliver informational and learning resources to a broad group of participants physically and virtually - required
• Experience with analytics, ARCHER system, SharePoint, MS PowerPoint and reporting tools such as Power BI (required)
• Broad understanding of Communication Services business, solutions and products (print /digital) within a regulated environment - preferred
• Certified Risk Manager (CRM) - preferred