Portfolio Services Manager II

The Portfolio Services Manager II is responsible for the overall management and administration of moderately complex deals/portfolios which could span multiple clients and products. Deal structures typically include esoteric concepts and active portfolio management. The role holder ensures the accurate and timely administration of all deal activities including daily cash/position/asset reconciliations, waterfall/borrowing base/compliance test calculations, asset sales/purchases, fundings, payment processing, intraday trading, investor reporting, and ad-hoc client requests. This requires close interaction with the client and the analyst assigned to the deal and monitoring deliverables outside a structured workflow to ensure contractual requirements are met. The role holder may also assist with production support and completing these administrative services as well as reviewing the work carried out by other team members. Coordination with internal teams, external counsel, and clients in connection with new bus

• Administer and manage moderately complex deals, including actively managed portfolios with daily, time sensitive activity.

• Ensure portfolio and trade activity is processed accurately, timely and in accordance with client instructions and contractual agreements.

• Ensure cash and asset positions are updated daily within internal systems and tied out with clients.

• May review the work carried out by other team members and provide feedback.

• Act as primary point of contact for client communication and apply product knowledge and ability to interpret complex legal documents to independently investigate and respond to client inquiries and requests.

• Liaise with deal stakeholders and internal or external parties to promptly resolve all trade, funding, asset transaction or reporting issues. May also act as issue resolution escalation point for junior Portfolio Services Managers.

• Train less experienced Portfolio Services Managers on core systems and processes.

• Assist with contract review and negotiation focusing on operational requirements and participate in the closing and set-up of new deals in accordance with governing documents and departmental procedures.

• Actively participate in client/deal and departmental projects, including assisting system application and end user computing tool developers with design, user acceptance testing, and implementation.

• Recognize a problem and determine when to escalate or handle independently.

• Monitor market changes and developments, translating into new value-adding services and ensuring customer satisfaction in coordination with the team. This may require attending industry conferences and events.

• Proactively support the management of risk, in line with the risk policy, framework and appetite.

What will you bring to the role?

Essential:

• 7+ years of experience in one or a combination of the following: Corporate Trust, Financial Services, Account Management, Structured Finance. A four-year degree or military experience may offset one year of required experience.

Preferred:

• Bachelor's Degree

• Corporate Trust Experience

• Relationship/Account Management

• Ability to work independently, make decisions, and instruct others

• Excellent verbal, written and interpersonal communication skills

• Proficiency in reading and interpreting complex legal documents

• Strong math aptitude

• Ability to navigate multiple computer systems and applications

• Effective organizational, multi-tasking and prioritizing skills

• Solid PC skills including proficiency with MS Excel

• Ability to work in high pressure and time sensitive environment

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs and recommending solutions

• Critical thinking and problem-solving skills

• Strong analytical skills with high attention to detail and accuracy

• Experience completing tasks in a timely and efficient manner with excellent attention to detail

• Ability to interact with all levels of an organization

Rewards designed for you

• Paid parental leave, flexible working and a caring and inclusive culture.
• Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.
• Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
• Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
• Compensation. The typical base pay range for this role is $85,000-$106,000 This base pay is a national average and may not be applicable to all locations.
• This salary is specific to the United States and a direct currency conversion will not be representative of salaries in our other global locations. For salaries in other countries please reach out to the talent acquisition partner recruiting for this role.
• Compensation. The typical base pay range for this role is $85,000-$106,000 This base pay is a national average and may not be applicable to all locations.
  
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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and institutions. Our organisation offers a broad range of services with a best-in-class reputation built on our high-touch approach to client service. We're looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

Client-provided location(s): Columbia, MD

Job ID: Computershare-9497

Employment Type: FULL_TIME

Posted: 2025-11-01T18:38:48