Operations Manager I

JOB DESCRIPTION

Location: Minneapolis, MN - Office Based

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more about our culture of flexible working.

We give you a world of potential

Corporate Trust (CCT) Document Custody provides document review, certification, and safekeeping services for our clients. Clients include investment banks and government agencies, as well as internal teams. The Custody team reviews and holds residential mortgages, commercial mortgages, and asset-backed securities in paper and digital formats.

A role you will love

The Operations Manager I manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs non-exempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. This person will educate and set the expectation that all team members must comply with policies, procedures, and performance standards, and maintain procedures and policies. The Operations Manager I will hold team members accountable for fulfilling compliance/control requirements that accompany their job responsibilities, including rewarding high performance and providing consequences for unacceptable levels of compliance performance.

Some of your responsibilities will include:

• Ensure team members are fully productive, and temporary staff is retained only when necessary
• Look for efficiencies and improvements to processes and make recommendations to management
• Comply with Information Security and Records Management Policies
• Demonstrate job relevant knowledge and essential skills to meet managerial expectations and competencies
• Assess and provide analysis of reports requested by management accurately and on time
• Identify and support efforts to drive operational excellence, which reduce team member and customer pain points, as well as unnecessary costs
• Conduct monthly one-on-one sessions with each direct report to discuss performance, development, and career planning
• Conduct semi-annual reviews

• Minimum of 3+ years' experience in financial services; commercial loan, mortgage back securities, document custody, and 1+ years of leadership in an operations environment
• Proven ability to analyze information and make independent decisions
• Strong communication skills; written and verbal
• Demonstrated organizational and time management skills
• Proficient in Microsoft Office Suite functions

• Familiarity with our system of record EmbTrust
• Knowledge of Commercial Mortgage-Backed Securities
• Experienced working in a fast-pace environment