Operational Analyst

JOB DESCRIPTION

Operational Analyst

Copenhagen - Hybrid

In this position, you'll be based in the Copenhagen office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We offer you a world of potential

Would you like to work with publicly listed companies? Are you looking for your next job in an international company where we place great emphasis on working as one team and maintaining customer satisfaction? Then read on.

At Computershare, we're part of a global team of over 12,000 employees, delivering market-leading consulting and project management services in investor administration, equity compensation, and corporate governance. In our Danish office, you'll join a close-knit team of 23 dedicated professionals who collaborate to create value for a diverse client base, including listed companies, investment funds, and large unlisted firms. We pride ourselves on developing intelligent software solutions that simplify complex processes and ensure compliance. Our success is built on innovation, technical expertise, flexibility, and strong client relationships, making us a trusted and stable partner in the industry.

You will be offered training and education in our tools and processes. At Computershare, we also place great importance on taking care of our employees. We usually eat lunch together, and an attractive canteen arrangement is available. Fresh fruit, spring water, coffee, and tea are, of course, always available.

Computershare is in beautiful new offices surrounded by green areas at Lottenborghus, close to Lyngby city centre and Sorgenfri Station, with easy access by S-train or car.

A role you will love

As an Operation Analyst, you'll be the crucial link ensuring our clients receive best-in-class service and tailored products. This isn't just a back-office role; it's the engine room of our client relationships. You will be responsible for the seamless, day-to-day operational support for our AGMs and Share Registry clients, especially during peak season. This demands an insightful, proactive, and structured approach-the kind that thrives in a fast-paced environment and has a direct, positive impact on client satisfaction and the company's reputation. Beyond the daily tasks, you'll apply your solid understanding of administrative processes and IT systems to navigate internal platforms, contribute to the testing of new solutions and workflows, and play a key part in the continuous improvement of our service delivery. Your Core Responsibilities

• Be a trusted partner to Relationship Managers, offering daily operational and IT support.
• Ensure data accuracy through ongoing updates of client data and web portals.
• Coordinate key events, including the registration of proxies and printing of admission cards for AGMs.
• Actively participate in projects, contributing to the development and testing of new operational solutions.
• Maintain integrity through diligent documentation, record-keeping, and general office support (e.g., phone).
• Apply sound judgment and a structured approach to efficient problem-solving for technical, procedural, and client-related issues.
• Collaborate effectively across departments, leveraging strong interpersonal skills to build and maintain trust-based relationships.

• Relevant Qualification: An office education, academy profession degree, or bachelor's degree in a field like business administration, banking, or IT.
• Language Skills: Strong written and verbal communication proficiency in both Danish and English.
• Technical Acumen: High level of IT proficiency with administrative systems and Microsoft Office.
• Organizational Mindset: Proven ability to work independently, managing multiple tasks in a structured and detail-oriented manner.
• Sector Familiarity (Desirable): Knowledge of shareholder services, general meetings, or financial sector operations.