JOB DESCRIPTION
Location: Kowloon Bay, Hong Kong (Hybrid)
In this position, you'll be based in the Kowloon Bay office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
An exciting opportunity has risen as we are hiring an officer for our Customer Operations Shareholder Information Team!
Customer Operations Shareholder Information Team is one of the Operations Team within Hong Kong regions, responsible for providing back-end support for processing shareholders' requests into the system.
A role you will love
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The Shareholder Information Officer must deliver all the daily jobs within agreed timeline and service/quality standards, e.g. according to our operation procedures.
This role is expected to work collaboratively across various teams within Operations to process all the shareholders' instructions within service level and comply with compliance into the system. It is a contact point with shareholders clarifying the instructions sent by them as well as informing them for claims of dividend payment; and notifying shareholders for maintaining valid shareholders' information in our database.
Some of your key responsibilities will include:
- Update the shareholders' requests correctly and perform quality assurance on the transactions updated in system
- Discuss and co-ordinate daily tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance teams) to ensure all shareholders' instructions will be carried out timely and accurately
- Ensure all shareholders' instructions can be delivered up to standard and within agreed timeline
- Make sure all shareholder data maintained accurately in the system under standard internal audit process
- Communicate and work closely with offshore team
- Comply with all applicable operation procedures and report any potential risk and suspicious transactions to line manager immediately
What will you bring to the role?
- University degree holder in relevant disciplines
- At least 1-2 years of working experience in bank operations
- A solid foundation and understanding of the work routines to support the daily operation tasks
- Excellent interpersonal skills with the ability to effectively relay messages clearly with the most appropriate and efficient way
- Excellent Problem-solving skills are required in the role whilst having the ability to think outside of the box and provide sound solutions
- Provide timely support for any ad-hoc/special requirements e.g. Attending AGMs
- Proficient in Microsoft Office
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.