Lead Financial Crime Officer - North America

JOB DESCRIPTION

Location: Canton, MA

In this position, you'll be based in the Canton office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Lead Financial Crime Officer - North America to join our Computershare Shared Services (CSS) team within our Global Financial Crime Unit.

A role you will love

As our Lead Financial Crime Officer - North America, you will lead the day-to-day running of our fraud operations function, ensuring effective prevention, detection, and investigation of fraud across Computershare. You'll be accountable for operational performance, team leadership, process optimization, and delivering high-quality customer and stakeholder experience while minimizing fraud losses.

Other key responsibilities include:

• Managing and developing the fraud operations teams.
• Overseeing daily workflows, case queues, and service levels to ensure timely and accurate decision making.
• Monitoring fraud alerts, customer activity to identify suspicious behavior and any new workstreams which are fraud facing.
• Leading the response to emerging fraud threats, adjusting controls and processes as needed.
• Overseeing routine fraud investigations, ensuring thorough documentation and evidence handling.
• Supporting the Head of Investigations with resources and analysis.
• Assessing and reviewing the controls owned by the FCU in the respective region.
• Being the lead regional head representing the FCU.
• Working closely with Risk, Compliance, Legal, Customer Operations, and Technology teams.
• Recruiting, coaching, and mentoring team members to build capability and resilience.

• 7+ years' experience working in a fraud, financial crime, risk and/or compliance environment within either a financial services or legal firm, or law enforcement
• Experience leading a fraud/financial crime team, with experience leading remote team members considered advantageous
• Proven experience developing teams, including strong coaching and mentoring skills
• Experience working with the Microsoft Office suite of products including PowerPoint, OneNote, Power BI, and SharePoint
• Knowledge of technological solutions (e.g. Governance, Risk and Control systems, fraud prevention systems)
• An understanding of risk and governance operations in financial services firms
• Up to date knowledge of current trends in fraud prevention and identification, e.g. insights and legislation
• Proven negotiation and influencing skills to ensure that the business understand and respond to assurance activity
• Flexibility to attend meetings outside of standard working hours as you will be part of a global team
• Excellent written skills and strong verbal skills
• Experience working in an investment environment would be beneficial but not required