IPO Front Office Leader
JOB DESCRIPTION
Location: New York NY, Jersey City NJ (Hybrid)
In this position, you'll be based in the New York or Jersey City office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Ready to lead in a high-impact IPO environment? Apply now to become our IPO Front Office Leader and drive excellence from day one!
A role you will love
The IPO Front Office Leader will build and lead a team of IPO specialists as Computershare enhances the experience for new IPO clients. This role involves providing strategic direction, coaching, and performance feedback to direct reports, while also serving as a subject matter expert and escalation point for issuers, law firms and advisors throughout the IPO process. The Leader will build and maintain strong relationships with advisors, ensuring seamless collaboration. As a key facilitator, the Leader will empower the IPO front office team with the tools and support needed to drive client acquisition, satisfaction, retention, and profitability.
Key responsibilities:
- Ensures that IPO onboarding process is an exceptional initial experience for our clients
- Provides strategic insight, best practices and shares market expertise to help guide clients through the IPO process
- Builds relationships with clients, law firms and advisors including business development efforts through to onboarding
- Provides process improvement recommendations to enhance onboarding experience
- Ensures that sensitive client issues are resolved effectively
- Builds, coaches and mentors the IPO specialists for career development
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What will you bring to the role?
You are a natural leader and relationship builder who thrives in fast-paced, high-stakes environments. With a strong sense of ownership and a collaborative mindset, you are ready to guide a team and represent the organization with confidence and professionalism.
- Proven ability to build and maintain strong relationships with internal teams, clients, and third-party stakeholders
- Skilled in coaching, mentoring, and providing constructive feedback to drive team performance
- Confident in facilitating discussions, educating stakeholders, and consulting on complex IPO processes
- Proficient in using CRM platforms to manage client interactions and track performance
- Strong understanding of cross-functional collaboration and how teams contribute to broader organizational goals
- Awareness of competitor offerings and market trends to support innovation and continuous improvement
- Experience representing an organization at industry events, conferences, and professional associations
- Ability to manage escalated client and law firm inquiries with professionalism and poise
- Excellent verbal and written communication skills, with the ability to navigate sensitive or complex issues
- Detail-oriented with sound judgment and problem-solving skills, especially in high-pressure situations
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $150K - $195K USD. This base pay range is specific to the New York and New Jersey locations and may not be applicable to other locations.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion