Intelligence Manager

JOB DESCRIPTION

Intelligence Manager

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We offer you a world of potential

As a Global Intelligence Manager, you'll be at the heart of our strategic decision-making, using data-driven insights to drive growth and success. You'll work closely with cross-functional teams to uncover trends, analyse behaviour and understand customer needs. Your expertise will inform business development initiatives, marketing strategies, product development and PR content.

A role you will love

This role will report to the Senior Intelligence Manager and will work alongside a Global team. You will play a pivotal role in driving our business forward by turning data into actionable insights. You'll be at the heart of understanding our customers, markets, and competitors, ensuring our strategies are aligned with their evolving needs

• Working as part of a global team managing multiple projects end-to-end, across different time-zones - but with a focus on projects in the UK.
• Collaborating with cross-functional teams to develop, manage and distribute client, end-user and staff satisfaction surveys that capture valuable customer feedback and provide key KPIs for the business.
• Aligning, communicating and presenting to senior stakeholders across the business
• Designing and implementing robust processes for running research and collecting/analysing data to ensure quality and consistency.
• Analysing large volumes of complex quantitative and qualitative data in Excel to identify trends and opportunities.
• Developing and maintaining dashboards and reports to track global satisfaction / survey metrics in Excel and PowerBi.
• Manage a weekly internal intelligence newsletter and support ad hoc market and competitor exercise by undertaking desk / secondary research

• Leverage their educational background and significant experience in primary / consumer or market research and/or data analysis to uncover valuable insights.
• Manage multiple projects efficiently and effectively, ensuring deadlines are met and deliverables are high quality.
• Demonstrate an understanding of online research methodologies
• Utilise expertise in data analytics and reporting to turn raw data into actionable intelligence.
• Think critically and successfully manage and analyse complex data in Excel to identify trends and opportunities.
• Manage, update and develop online dashboards.
• Communicate effectively with stakeholders at all levels, both verbally and in writing including working with Senior level executives and relationship management teams.