Head of Ops Governance and Client Assets

JOB DESCRIPTION

Location: Bristol (Hybrid)

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

As the Head of Ops Governance and Client Assets you will be at the centre of regulatory governance within a leading global organisation. The role offers broad exposure to UK regulatory activity, with meaningful responsibility and senior stakeholder engagement.
It is an opportunity to grow your impact, develop your expertise and help strengthen regulatory standards across the business. As the head of the Operational Regulated Governance Team at CIS, you will work closely with Senior Managers and Department Heads to shape and influence compliance across CASS, Conduct Risk and Consumer Duty.

A role you will love

This role delivers senior responsibility for Client Assets (CASS), Conduct Risk and Consumer Duty, enabling direct influence over regulatory standards and outcomes. It offers the opportunity to act as a trusted first-line governance partner, providing authoritative advice across operational and regulatory matters. The role involves delegated certificated responsibility for the firm's compliance with CASS, the CASS Resolution Pack, accurate record keeping of client assets, accuracy of client asset reconciliations, monitoring of conduct risk, oversight of the Consumer Duty and good customer outcomes, Conduct Risk and CASS policies.

Key Responsibilities
We are looking for a candidate who will;
Lead the Operational Regulated Governance function, setting robust governance frameworks, business processes and performance management across operations.

• Act as the trusted advisor to the business on CASS, Conduct Risk and Consumer Duty, providing guidance, policy sign-off and regulatory oversight across all business units.
• Own and deliver regulatory governance including chairing various Forums, leading first-line monitoring, reducing breaches, and ensuring compliance through effective MI and reporting.
• Manage regulatory assurance activities including the annual CASS assurance audit, maintenance of the CASS Resolution Pack, control mapping and product footprint ownership.
• Develop, approve and oversee regulatory training, e-learning and coaching to ensure regulatory requirements are fully understood and embedded across the firm.
• Own Consumer Duty outcomes end-to-end, including product reviews, fair value assessments, communications testing and board reporting.
• Provide guidance and support to the firm on regulatory matters during large scale change products.
• Support the firm in its interactions with the Financial Ombudsman Service (FOS) as required.

What will you bring to the role?

You will bring strong first-line regulatory leadership with deep expertise in CASS, Conduct Risk and Consumer Duty, ensuring robust governance and control across operations. Provide confident, practical advice to senior stakeholders, embedding regulatory requirements into business processes and change initiatives. Reporting into the Chief Operating Officer (SMF24), you will be responsible for driving high standards of assurance, reporting and MIand delivering accurate, trusted regulatory outcomes. Above all, you will champion good customer outcomes, combining technical excellence with collaboration, influence and continuous improvement.

Additional Requirements:
Bachelor's Degree or equivalent

• Professional Qualifications (IOC, Global Operations Diploma Desirable)
• A detailed understanding of the FCA handbook is essential.
• A deep understanding of Operational process is essential.
• Knowledge and experience of Computershare's systems, products and services is essential.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.

Client-provided location(s): Bristol, United Kingdom

Job ID: Computershare-10340

Employment Type: FULL_TIME

Posted: 2026-04-16T18:44:17