General Manager Issuer Services

JOB DESCRIPTION

Location: Melbourne (Hybrid)

In this position, you'll be based in office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are seeking a passionate, experienced and people-focused leader to join Issuer Services as General Manager, Issuer Services (East Coast). Reporting to the Director, Client Relations, Issuer Services, you'll lead a team of approximately 10 Relationship Managers across the East Coast and oversee a diverse client portfolio, driving retention, growth and service excellence. You'll be a key member of the Issuer Services ANZ Leadership team.

A role you will love

• Lead, coach and develop a team of Relationship Managers to deliver exceptional client service, with a focus on an inclusive and high performing culture.
• Lead and build senior client relationships across a broad portfolio (including ASX-listed and unlisted clients), maintaining trusted C-suite connections and ensuring exceptional service outcomes.
• Together with the Issuer Services ANZ leadership team, execute the ANZ and global Issuer Services strategy.
• Drive commercial outcomes by identifying cross-sell opportunities, supporting contract renewals and contributing to revenue and EBITDA targets.
• Represent Computershare in market at client forums and industry events, strengthening our market presence and deepening industry relationships. This will include client and market presentations.
• Manage risk and governance by applying policies and controls, proactively identifying and escalating issues, and supporting audit and regulatory compliance expectations.
• Innovative thinking to develop creative solutions to complex challenges. This includes the ability to problem solve for clients while ensuring a high standard of service.

• Proven people leadership experience (leading leaders and/or senior relationship teams), with a track record of developing capability and performance and creating engagement.
• Strong client and stakeholder management skills, including the ability to influence and negotiate with senior decision makers and manage complex issues to resolution.
• Demonstrated ability to deliver strategy and translate business plans into measurable outcomes (retention, growth, service and financial performance).
• Commercial acumen with experience in contract/renewal management, portfolio performance and identifying growth opportunities.
• Confidence as an external ambassador and presenter, representing the organisation at client meetings, industry forums and Computershare events.
• The ability to adapt to and lead a team through changing market conditions and business environments
• Experience in financial services, professional services, technology or business process outsourcing (issuer services/registry experience advantageous).
• Strong written and verbal communication, with the ability to align diverse internal stakeholders and drive cross-functional delivery.
• Tertiary education is desirable but not essential.