Document Review Officer

JOB DESCRIPTION

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers.

Within the Facilities team we manage the property, facilities and health & safety for all our colleagues, contractors, third party suppliers and clients on UCI premises.

A role you will love

This is a 6-month contract role to support a time-sensitive operational project. The role involves reviewing documents and information, verifying completeness and consistency, and processing records according to established procedures.

The successful candidate will be highly organized, proactive, and service-oriented, with the ability to effectively manage multiple priorities and build strong relationships with internal and external stakeholders.

Key Responsibilities

• Review submitted documents and information for completeness, accuracy and consistency
• Verify information against predefined requirements and processing guidelines
• Identify missing, unclear or inconsistent information and handle exceptions according to established procedures
• Accurately capture and update information in designated systems
• Maintain accurate records of completed work and outstanding items
• Follow documented procedures and quality-control requirements
• Handle confidential and sensitive information with a high level of discretion
• Escalate unusual or complex cases to the appropriate team member
• Support shareholders with onboarding and registration through the mobile app at the service counter

• Strong attention to detail and ability to identify small discrepancies
• Good visual accuracy and ability to compare information across different documents and records
• Good command of written English and Chinese; ability to recognise both Traditional and Simplified Chinese is a must
• Good numerical accuracy, particularly when reviewing dates, reference numbers and other structured information
• Comfortable working with computer-based systems and performing repetitive, accuracy-sensitive tasks
• Basic proficiency in Microsoft Office, particularly Excel and Outlook
• Ability to type accurately in both English and Chinese
• Ability to follow detailed procedures consistently
• Able to maintain concentration and accuracy when processing a high volume of cases
• Strong awareness of confidentiality and responsible handling of sensitive information
• Able to work independently while escalating exceptions when required