Customer Service Representative
JOB DESCRIPTION
Location: Melbourne, Yarra Falls (Hybrid)
This is a hybrid position based either in our Melbourne Yarra Falls location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a Customer Service Representative to join our team in Melbourne.
This is your chance to step into a role where you'll make a real difference-delivering exceptional service to our clients and securityholders while building your career in a supportive, dynamic environment. You'll gain exposure to specialised processes, compliance requirements, and a variety of tasks that will keep your work both challenging and rewarding.
A role you will love
As a Customer Service Representative, you'll be at the heart of our operations, ensuring requests are managed with accuracy, efficiency, and care. You'll enjoy variety, responsibility, and the opportunity to develop expertise in areas that matter.
- Maintain and update the securityholder register with precision
- Review and process securityholder requests using our bespoke software system
- Organise and manage correspondence between Computershare and securityholders
- Action requests in line with Australian laws, ASIC regulations, company policies, and client requirements
- Learn and deliver on specialised processes such as Deceased Estates, Off Market Transfers, and Bankrupt Estates
- Handle general maintenance tasks including changes to names, addresses, payment information, and tax details
- Ensure all actions are completed accurately and within required timeframes
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What will you bring to the role?
You'll bring strong communication skills, a customer-first mindset, and the ability to work with discipline and adaptability. Your leadership qualities and collaborative approach will help you thrive in a fast-paced environment while supporting colleagues and stakeholders.
- Strong verbal and written communication skills
- Excellent customer service skills with the ability to deliver outcomes to clients
- Discipline to work in an organised manner and prioritise tasks effectively
- Flexibility to adapt to a changing environment with a passion for achievement
- Ability to coach and mentor peers through training and shared knowledge
- Strong documentation and organisational skills to ensure accuracy and compliance
- Business-focused leadership skills to drive performance and results
- Expertise in stakeholder management to build and maintain strong relationships
- Commitment to continuous improvement and learning new processes
- Collaborative mindset to contribute positively to team success
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion