Customer Service Rep - Casual
JOB DESCRIPTION
Location: Melbourne (Onsite)
Casual Role
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Join our Imaging & Mailroom Team within Operations and play a vital role in how Computershare delivers seamless inbound services to our clients.
As a Customer Service Representative, you'll be at the heart of our document processing function-where precision meets technology. Using sophisticated imaging systems powered by Optical Character Recognition (OCR), our team classifies documents and extracts critical data that keeps our business moving.
A role you will love
Reporting to the Team Leader - Transaction Services Group, you'll be an integral part of a collaborative team that values reliability, attention to detail and operational excellence. Your work will directly support our clients and the wider business, making a real impact every day.
If you take pride in doing things right, thrive in a structured environment, and enjoy being part of a team that's always looking for smarter ways to work, this is your opportunity to unlock a world of potential with Computershare.
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What will you bring to the role?
You'll bring a strong sense of ownership and accountability to ensure daily targets and SLAs are consistently achieved, supporting the needs of both our clients and internal teams.
You'll collaborate closely with Transaction Services Group Team Leaders, Managers and key stakeholders to guarantee all inbound and outbound mail is processed accurately and within strict deadlines. With a clear understanding of established processes, you'll ensure work flows seamlessly through to downstream departments.
You'll be confident working across a virtual, hybrid and in-person environment, building effective relationships with Relationship Managers, business leaders and offshore counterparts.
Your contribution will include:
- Accurately sorting incoming mail and creating scan batches
- Operating Kodak scanners and Readsoft applications to load documents into Computershare workflow queues
- Managing inbound and outbound mail, packages and deliveries efficiently
- Receiving and recording items from postal services and couriers
- Sorting and distributing mail and packages across the organisation
- Coordinating with courier partners to ensure timely, reliable delivery
- Responding to and resolving customer and stakeholder enquiries professionally
Above all, you'll bring attention to detail, reliability and a commitment to service excellence, helping the team meet operational goals while delivering a consistently high-quality experience.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion