Customer Operations Representative

JOB DESCRIPTION

Location: Maroochydore (Hybrid)

In this position, you'll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.

Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.

A role you will love

Are you passionate about data accuracy and delivering on targets with a focus on quality. We are looking for a detail-driven and highly organised Customer Operations Representative to support our internal processes and ensure smooth day-to-day operational performance. This role focuses on validating invoicing, ensuring data accuracy, administrative tasks and processing service orders and queries.

• Process customer account updates, service orders, requests, and data corrections in line with internal procedures
• Validate and maintain accurate customer and service information within systems
• Maintain accurate documentation and ensure adherence to policies and regulatory requirements
• Ensure all interactions are handled in line with our Customer Interaction and Quality Framework
• Complete back-office tasks that support customer billing, metering, and service delivery
• Manage complex billing, metering and payment activities, including system work queues, exceptions and reporting in accordance with Service Level Agreements as well as resolving escalated customer queries
• Maintain detailed records of customer interactions using CRM systems
• Support continuous improvement by identifying process gaps or data anomalies

• Strong attention to detail and high accuracy in data entry and system work
• Excellent organisational and administrative skills
• Strong problem-solving abilities and attention to detail
• Ability to follow structured processes and manage competing priorities
• Proficiency in using multiple systems and managing administrative tasks
• Ability to work in a fast-paced team environment
• A positive attitude, proactive mindset, and desire to contribute