Customer Operations Representative
JOB DESCRIPTION
Location: Maroochydore (Hybrid)
In this position, you'll be based in the Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare Utility Services partners with Australian utility providers to simplify and strengthen retail utility operations across the end to end meter to cash lifecycle, helping deliver reliable outcomes, even where utilities aren't the core business.
Backed by more than 20 years of local expertise and the global strength of Computershare, we combine ISO certified processes, smart technology and flexible solutions that adapt as customer expectations and markets evolve. Formerly Serviceworks Management, we help energy and water providers operate with confidence and compete effectively.
A role you will love
Want more jobs like this?
Get jobs in Buderim, Australia delivered to your inbox every week.
We're excited to offer an opportunity to join us as a Customer Operations Representative, you'll join the Revenue Operations Team, supporting key meter to cash activities for water customers. You'll handle customer enquiries, maintain accurate account data, assist with billing and payments, and support customers with effective payment arrangements.
Working in a structured, process driven environment, you'll focus on accuracy, quality and smooth day to day operations. You'll be supported by a collaborative, friendly and welcoming team that values continuous improvement. Some of your key responsibilities will include:
- Accurately process customer and account activities, including applications, billing, payments, refunds, concessions, direct debits, metering and change of ownership requests
- Manage customer enquiries across email, resolving issues efficiently and escalating where required
- Maintain accurate account information through data entry, billing and metering validations, and timely customer correspondence
- Negotiate, set up and manage customer focused payment arrangements, ensuring positive outcomes for both customers and the business
What will you bring to the role?
To be successful as a Customer Operations Representative, you'll take pride in getting the details right, enjoy structured tasks and clear expectations, and a drive to make a positive impact across the team and business.Here are other essential requirements:
- Proven ability to process data accurately and efficiently in a fast paced environment, with strong attention to detail
- Confident communicator with strong written, verbal and interpersonal skills, able to work with customers and internal teams
- Highly organised with solid administrative and computer skills, able to quickly learn new systems and processes
- Initiative, works effectively both independently and as part of a team, and is committed to delivering high quality, efficient service
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion