Customer Operations Representative
JOB DESCRIPTION
Location: Maroochydore (Hybrid)
In this position, you will be based in our Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:
• You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
• You're a redeployment candidate who is under notice of redundancy
• You were moved to a remote contract as your office closed, and you don't live near any of our current offices
We give you a world of potential
Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.
Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.
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A role you will love
Are you passionate about helping people and delivering exceptional customer experiences? We're looking for enthusiastic and empathetic individuals to join our dynamic Customer Service Team. As a Customer Service Representative, you'll be the first point of contact for our customers, providing support, resolving issues, and ensuring every interaction leaves a positive impression.
Other key responsibilities include:
- Handle inbound and outbound customer calls with professionalism and empathy
- Provide accurate information and resolve customer inquiries efficiently
- Maintain detailed records of customer interactions using CRM systems
- Collaborate with team members and other departments to ensure customer satisfaction
- Meet performance targets including call quality, response time, and customer satisfaction
What will you bring to the role?
We're looking for a confident communicator with a customer-first mindset. You're someone who thrives in a fast-paced environment and takes pride in providing exceptional service.
- Previous experience in a contact centre or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using multiple systems and managing administrative tasks
- Ability to work in a fast-paced team environment
- A positive attitude, proactive mindset, and desire to contribute
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion