Customer Operations Representative
JOB DESCRIPTION
Location: Maroochydore (Hybrid)
In this position, you'll be based in Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.
Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.
A role you will love
Are you passionate about helping people and delivering exceptional customer experiences? We're looking for enthusiastic and empathetic individuals to join our dynamic Customer Service Team.
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As a Customer Service Representative, you'll be the first point of contact for our customers, providing support, resolving issues, and ensuring every interaction leaves a positive impression.
What will you bring to the role?
We are looking for someone who is a great communicator, able to balance conflicting priorities and provide first point resolution.
Other key skills required for the role include:
- Previous experience in a contact centre or customer service role
- Excellent verbal and written communication skills
- Strong problem solving abilities and attention to detail
- Proficiency in using multiple systems and managing administrative tasks
- Ability to work in a fast-paced team environment
- A positive attitude, proactive mindset, and desire to contribute
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion