Customer Operations Representative

JOB DESCRIPTION

Location: Maroochydore (Hybrid)

In this position, you'll be based in the Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.

Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.

A role you will love

This is more than just a customer service job, it's an opportunity to play a vital role across the full operational value chain. As part of our Revenue Operations Team, you'll be at the heart of day-to-day activity, handling customer inquiries, processing data, and supporting key functions.

• Handle inbound and outbound customer calls with professionalism and empathy
• Maintain and update customer records
• Respond to email inquiries and manage inboxes efficiently
• Manage system queues, and escalated customer queries
• Ensure accurate data entry and send appropriate follow-up communications
• Participate in change and business process improvement initiatives

• Previous experience in a customer service or operations role
• Excellent verbal and written communication skills
• Strong interpersonal skills and a collaborative approach
• High attention to detail and data accuracy
• Proficiency in using multiple systems and managing administrative tasks
• Ability to learn quickly and work both independently and within a team
• A positive attitude, proactive mindset, and desire to contribute