C&I Operations Specialist

JOB DESCRIPTION

Location: Melbourne (Hybrid)
Part Time Role

In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

At Computershare Utility Services, you'll be part of a team that supports some of Australia's most innovative utility providers-helping them deliver exceptional customer experiences in an ever-evolving market. Our work spans the entire meter-to-cash lifecycle, partnering with clients to streamline operations, enhance digital experiences, and unlock new efficiencies.

With over 20 years of local industry expertise, global scale, and ongoing investment in technology and innovation, we empower businesses to grow and stay competitive across energy, water, and emerging commercial and industrial markets. From establishing retail utility operations and supporting customer growth, to integrating systems and improving data flow, we design flexible, high-quality solutions backed by ISO-certified frameworks.

Joining us means stepping into an environment where continuous improvement, collaboration, and smarter ways of working are at the heart of everything we do-giving you the opportunity to make an impact from day one.

A role you will love

In this role, you'll play a key part in ensuring a smooth and accurate experience for our Commercial & Industrial customers. As a C & I Billing Operations Specialist, you'll work across a range of essential activities including customer activations, transfers, billing, payments, service orders, and network and Life Support reconciliations.

You'll be part of a supportive team within CUS, operating in a fast-paced environment where precision, quality, and timeliness matter. Working within clear service delivery guidelines, you'll collaborate closely with colleagues across the department to meet agreed timeframes and uphold high standards.

This is a role where your eye for detail, proactive mindset, and love of problem solving will shine. You'll also have opportunities to contribute to continuous improvement initiatives and project work-helping us refine processes, enhance customer outcomes, and drive meaningful operational improvements.

Some other key responsibilities:

• Manage end-to-end billing, payments, market activities, and customer details, including monthly network reconciliations and quarterly Life Support reconciliations.
• Monitor the workflow and progress of all market-related activities through to completion
• Provide testing support for system updates and process changes.
• Resolve complex billing, payment, transfer, service order, and network charge enquiries, including interactions with external market participants (e.g., Metering Providers, Meter Data Agents, Network Meter Coordinators).
• Handle inbound client calls and email enquiries from clients, industry participants, electricians, and ASPs in NSW.
• Drive customer satisfaction by delivering high-quality service to internal and external stakeholders.
• Participate actively in team discussions, meetings, and forums to support knowledge sharing and best practice.
• Take responsibility for personal development and identify opportunities for improvement.
• Engage in cross-skilling to contribute to a flexible and adaptable team environment.

• Outstanding listening, verbal and written communication skills to effectively gather and share information.
• The ability to quickly learn and adapt to new systems, processes, and ways of working.
• Strong initiative with a methodical, logical approach to solving problems.
• A genuine passion for delivering excellent customer experience.
• Analytical, process-driven thinking and the ability to work with accuracy and consistency.
• High energy, motivation, and a drive to achieve great outcomes.
• Strong computer skills, including at least intermediate proficiency in Excel.
• Exceptional attention to detail and a commitment to producing high-quality work.
• A solid understanding of what great customer service looks like.
• C & I Electricity Billing experience