Business Support Team Lead
JOB DESCRIPTION
Location: Bristol (Hybrid)
n this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.
Operating at a regional level within the division, you'll work closely with teams across the DPS Business, including Operations, Contact Centre Team Leaders, and departments such as Billing, Risk, Compliance, Legal, and Financial Crime.
A role you will love
As the Business Support Team Leader, you'll be responsible for overseeing a team of administrators, ensuring their work is completed accurately and within agreed service levels and regulatory timeframes. The role involves both managing and actively supporting the team in their daily tasks, which include handling processes such as Scheme Transfers, Court Orders, bankruptcy-related activities, and Direct Bank Transfer transactions. Key responsibilities include, but are not limited to:
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- Ensure all tasks are completed in line with internal service levels and regulatory deadlines
- Support the team by assisting with task completion when needed
- Oversee the development and growth of team members
- Accurately report daily work status
- Handle escalations, delegated cases, and referrals
- Lead recruitment for the Business Support Team as require
- Authorise payments and money movements when necessary
- Supports the department Head and Manager and collaborates with key internal teams
This hybrid role involves 3 days in the office and 2 days working from home, with a 35-hour work week, Monday to Friday. Starting salary is £28,000, dependent on experience and interview performance. Candidates must live within an hour's commute of our Bristol office (Bridgewater Road, BS13 8AE).
What will you bring to the role?
To be successful as a Business Support Team Leader, you'll bring a passion for excellent customer service, a willingness to learn, and a drive to make a positive impact across the team and business.
Here are other essential requirements:
- Previous Team Leader experience is essential
- Strong people management and leadership skills
- Excellent communication skills adapting to a diverse range of audiences
- Strong understanding of internal procedures relevant to the role
- Knowledge of the rental industry and Tenancy Deposit Protection (TDP) legislation jurisdictions (preferable)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion