Business Support Senior Administrator
JOB DESCRIPTION
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of 60% of the week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants' deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.
We have an exciting and genuinely rare opportunity, as this role is available on a part time basis only. We're happy for you to work between 20 and 22.5 hours per week, making this an ideal opportunity for someone seeking meaningful work alongside other commitments.
A role you will love
As a Business Support Senior Administrator, you'll work at a strategic regional level within the DPS division, collaborating closely with teams across Operations, the DPS Contact Centre, Risk, Billing and the Financial Crime Unit. This is a varied and impactful role offering a high level of autonomy, where you'll confidently manage your workload, meet deadlines, and work independently while contributing to the smooth running of the wider business. It's well suited to an experienced administrator who enjoys responsibility alongside balance and flexibility.
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Reporting to the Business Support Manager, you'll manage escalated queries from the Administration Support Team, helping ensure work is completed in line with service level agreements. You'll provide guidance and oversight to colleagues, prepare daily and weekly reports, check data accuracy, and support government and risk reporting. You'll also assist with resolving system related issues by logging and prioritising incidents, keeping stakeholders informed and sharing key communications across the business.
Key responsibilities include, but are not limited to:
- Manage Subject Access Requests (SARs) and make sure they're completed on time
- Providing clear and helpful responses to client and colleague queries, both written and verbal
- Maintaining up to date knowledge of Business Support Team processes and wider business procedures
- Acting as a Business Continuity Champion or Deputy, ensuring all obligations are met
- Working independently and confidently, even when deadlines are tight
- Supporting risk management activity and contributing to ad hoc projects as required
- Reviewing and improving processes to enhance efficiency and effectiveness across the team
Salary, location and hours
This hybrid role involves working 60% of your time in the office and 40% working from home, you'll work between 20 and 22.5 hours per week, between Monday and Friday, no weekends. Starting salary is £26,000 pro rata, dependent on experience and interview performance. Candidates must live within an hour's commute of our Bristol office (Bridgwater Road, South Bristol, BS13 8AE).
What will you bring to the role?
To succeed as a Business Support Senior Administrator, you'll bring a proactive mindset, confidence in working independently, and strong attention to detail. You'll be a dependable and trusted source of support for the wider team and motivated by the opportunity to make a positive impact, even within part time hours.
This role would suit someone returning to work, balancing other commitments, or simply looking for a high quality part time role with responsibility and purpose.
Here are other essential requirements:
- Strong attention to detail
- Great knowledge of Microsoft Excel and Word
- Problem-solving mindset with the ability to offer solutions and recommendations
- Understanding of compliance and escalation procedures
- Excellent written and verbal communication skills, adaptable to various audiences
- Ability to build effective relationships with internal and external stakeholders
- Working knowledge of the Deposit Protection Service (desirable)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
We're unable to offer UK visa sponsorship for this role, so we're looking for candidates who have the legal right to work in the United Kingdom.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion