Business Support Manager

JOB DESCRIPTION

Location: Melbourne or Sydney (Hybrid)

In this position, you'll be based in Melbourne, Yarra Falls or Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are offering a fantastic opportunity for an excellent candidate to become a Business Support Manager. In this role, you will oversee revenue support functions, ensuring the optimisation of client retention and revenue growth efforts. Your responsibilities will include driving operational efficiency and fostering a customer-centric approach.

If you are a proactive leader with a passion for operational excellence and collaborative success, we want to hear from you!

A role you will love

As a Business Support Manager, you'll play a crucial role in operational efficiency while reporting to the Head of Business Enablement. You will drive collaboration across key functions such as Finance, Operations, Marketing, and Issuer Services, ensuring the best outcomes for our clients and the business. If you're committed about teamwork and making a meaningful impact, this is the perfect opportunity for you!

Some of your key responsibilities will include:

• Support go-to-market strategies for the existing client program (ECP) and future client program (FCP)
• Develop and maintain strong, trusted relationships with internal stakeholders to foster collaboration and enhance business outcomes
• Drive the annual contracted AWE/CPI fee increases and identify efficiency gains to incorporate into the revenue management process
• Assist in the evaluation and implementation of new technologies and tools aimed at improving business operations, ensuring they align with overall strategic objectives
• Play an active role in supporting the strategic bids process for contract renewals and new business RFPs, ensuring timely and high-quality submissions
• Provide valued account and sales analytics aligned to agreed global and regional priorities

• Experience in financial services, professional services, technology, or business process outsourcing
• Understanding of sales operations and tools, with strong relationship-building skills
• Excellent communicator with negotiation and collaboration skills, able to engage effectively across all levels of the organization
• Advanced skills in Excel, Word, PowerPoint, and SharePoint
• Broad knowledge of the financial services industry, including registry and risk management
• Strong analytical and creative problem-solving skills, able to seek information and deliver results independently