Bilingual Customer Service Representative (German) - Night Shift
JOB DESCRIPTION
Location: United Kingdom - Remote
In this remote position you'll experience our supportive approach and the ability to balance work and life as part of our global team. Find out more at computershare.com/flex.
If successful in this role, you will work from home with all equipment provided to support you in delivering high levels of customer service.
Assessment Centre Dates: W/C 23rd, 30th March, 6th & 13th April - 1.5 hours process consisting of an interview, a role play and a German language assessment. Assessments will take place 8pm onwards.
Start date: 17th May 2026 - Permanent full time 37.5 hours - shifts are between 9pm - 8am
Salary: £34753 for shift 9pm-8am + monthly performance-related bonus & salary increase after probation
We give you a world of potential
Do you speak fluent German and are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be same. You'll be speaking directly with our customers, providing them with the support they need.
Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you're looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.
A role you will love
As a German speaking Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.
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Schedule: Alternating Sunday to Thursday & Monday to Friday, shifts between 9pm - 8am, and some bank holidays on a rotational basis. The position is open to candidates who are in the UK and requires a reliable internet connection at home.
Training: Training lasts six weeks with no leave permitted during May & June.
What will you bring to the role?
We are seeking dynamic, self-motivated individuals who are eager to deliver exceptional customer service, possess strong attention to detail, and are committed to upholding Computershare's excellent reputation. Here are the skills and desirable experience we're looking for:
- Fluent in German and English, with strong verbal and written communication skills in both languages - this is an essential requirement.
- Previous experience in delivering excellent customer service, with a commitment to providing quality customer service
- Ability to work as part of a team, with a positive outlook and high energy
- Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
- Enthusiasm for developing new knowledge and skills, we will provide full training but having previous retail, hospitality or any other customer service experience is required
We're unable to offer UK visa sponsorship for this role, so we're looking for candidates who have the legal right to work in the United Kingdom.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion