Assistant Officer, Shareholder Servicing
JOB DESCRIPTION
Location: Kowloon Bay, Hong Kong
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
A promising opportunity has arisen in our Customer Operations Shareholder Servicing Team!
Customer Operations Shareholder Servicing team is one of the Operations Team within Hong Kong region, responsible for shareholders on Payment and Certificate Replacement in related operations and processing.
The Customer Operations Assistant Officer is responsible for the day-to-day payment and certificate replacement process, follow the update-to-day the requirement according to the procedure on work item processing, and to ensure the payment and share certificate replacement processed are complied with the regulations.
A role you will love
The Assistant Officer will work closely with all Operation teams and Investor Services Team, Client Facing Teams and also IPO team to ensure all shareholders' instructions will be carried out timely and accurately. All tasks should be delivered under our operation procedures and comply with Compliance. The tasks should be closely monitored so that all replacement requests can be timely handle.
Some of your key responsibilities will include:
- Maker process on day-to-day certificate replacement cases process, such as issue letters to shareholders with required replacement documentation; and issue letters to HKEX for the stop certificate notification; and administration tasks
- Maker process on day-to-day dividend warrant replacement and revalidation cases; FPS/ autopay rejections and related replacement cheque handling; issue letter to bank/issuer for stop payment/re-issue replacement cheque; administration tasks
- Co-ordinate tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc)
- Ensure all shareholders' instructions can be delivered up to standard and within agreed timeline
- Make sure all shareholder replacement request is handled accurately in the system under standard internal audit process
- Communicate and work closely with offshore team
- Comply with all applicable operation procedures and report any potential risk and suspicious transactions to line manager immediately
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What will you bring to the role?
To ensure the services to clients are delivered on time, this role requires attention to detail and some basic judgment based on best practice and previous experience. The role holder is expected to respond and resolve problems by identifying and selecting solutions from seeking manager's advice, which will be guided by clear policy and procedure.
Other key skills required for the role include:
- Degree/Associate Degree holder in any disciplines
- Relevant experience in banking /security industry is preferable
- Proficient in PC skills including MS Excel and Word
- Self-motivated, well-organized and detail-minded
- Team player, with strong interpersonal and communication skills
- Self-motivated, well-organized and detail-minded
- Proactive, work independently under pressure
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion